German American
Contact Center Agent
Jasper, IN
Sponsorship not specifiedDetected 22 days ago
Customer Support
About the role
- As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs.
Responsibilities
- What it Takes - To thrive in this role you must maintain confidentiality, have the ability to adapt to change, and listen closely to understand and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships.
Nice to have
- Bilingual/Multilingual
- Customer Service experience
- Knowledge of Banking
Benefits
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 17 days paid time off, 11 paid holidays and bereavement leave
- Education assistance program
- Paid parental bonding leave
- Wellness benefits
- Life event coverage
- Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
Company info
- German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special.
- Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
- German American Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.
- German American is committed to the full inclusion of all qualified individuals.
- As an employee of German American Bank, you are responsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering.
- As part of this commitment, if you require reasonable accommodation in completing the application process, interviewing, or completing any part of the pre-employment testing, please direct your inquires to our Talent Acquisition team at 812-482-0717 or careers@germanamerican.com.
- Day in the Life - Every day you answer calls, chat requests and emails from our external and internal customers to assist them with general account questions, debit cards, online banking and fraud working within a fast-paced call center environment.
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This listing is sourced directly from German American's careers page and normalized into a canonical job model.