Crunchyroll
Director Membership and Operational Planning
Dallas, Texas, United States · Director
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About the role
- Crunchyroll is looking for a Director, Membership & Operational Planning to turn our Membership strategy and growth targets into a clear, executable plan.
- You'll work across Strategy, Growth, Marketing, Lifecycle, Product, Engineering, Business Development, Finance, Data & Insights, Lines of Business, and Regional teams to make sure priorities are aligned and plans translate into action.
- This is a highly cross-functional role for someone who combines strong commercial and analytical thinking with the ability to bring structure to complex work, make trade-offs clear, and keep teams moving toward shared business goals.
Responsibilities
- Own the Membership bottom-up plan across initiatives, markets, business levers, investments, timing, owners, dependencies, and expected impact.
- Lead Membership planning cycles, coordinating inputs and priorities across Finance, Growth, Marketing, Lifecycle, Product, Engineering, Data & Insights, Business Development, Lines of Business, and Regional teams.
- Build scenarios to understand the impact of different investments, timing, market conditions, content plans, product dependencies, and business performance.
- Partner closely with Finance on assumptions, investment planning, budget tracking, and plan-versus-actual performance.
- Maintain the portfolio of Membership initiatives, ensuring clear ownership, milestones, success measures, resource needs, and expected business impact.
- Lead Membership operating rhythms, including initiative tracking, QBRs, executive business reviews, and plan-versus-actual reporting.
- Build planning tools, standards, and processes that improve accountability and decision-making without adding unnecessary process.
- Support program for new parents
Nice to have
- MBA or equivalent advanced degree preferred.
Compensation
- Translate long-term strategy and high-level targets into actionable annual and multi-year plans across acquisition, conversion, retention, monetization, member value, and growth.
Benefits
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- Employer paid commuter benefit
- Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- About Crunchyroll
- Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community.
- We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave.
- Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love.
- Join our team, and help us shape the future of anime!
- About our Values
- We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do.
- Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Our mission of helping people belong reflects our commitment to diversity & inclusion.
- We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Dallas office.
Equal opportunity
- Our commitment to diversity and inclusion
- We are an equal opportunity employer and value diversity at Crunchyroll.
This listing is sourced directly from Crunchyroll's careers page and normalized into a canonical job model.