Honeycomb Insurance

Customer Success Representative

Chicago, IL

Sponsorship not specifiedDetected 85 days ago

HubSpotCRMCustomer SuccessCustomer SupportCommunicationProblem Solving

About the role

In 2025, Honeycomb was recognized by Dun & Bradstreet as " Top 10 Best Start Up Companies to Work For " in Israel, named by LinkedIn as " Top 10 Startups in Chicago ", and Newsweek's " Greatest Startup Workplaces in America, 2025 ".
Through the first half of 2026 we've been recognized on Inc.
Magazine's " Best Workplaces " List and Forbes " Fintech 50 ".

This is a phone-first role where you'll manage both call, email and chat queues throughout the day, so staying organized and on top of multiple channels is key.
Support internal operations like producer login setups and agent onboarding.
Contribute to building and refining the processes and playbooks that will define how this team operates for years to come.
You manage your workload well. Whether you're on a call or working through emails, you stay on top of what needs attention and keep things moving.

Must be able to work from our downtown Chicago office Tuesday through Thursday.
You work well in a small team.
1+ years of experience in customer service, support, or an insurance-related role.

You're comfortable with change.
Processes evolve, priorities shift, and not everything is fully defined yet.
You adapt without getting bogged down.
You make informed calls with information.
You handle ambiguity well -- you gather what you have, use good judgment, and move.
You're curious about insurance.
You don't need to be an expert on day one, but you want to understand how it works and get better at it over time.
You're tech-forward and AI-curious.

Honeycomb is committed to fair and equitable compensation practices.
The base salary listed represents our good faith estimate for this role.
Actual compensation may vary based on skills, experience, education, location, and market factors.
Base Salary: $55,000

ISO stock options
Medical, dental, and vision coverage for you and your dependents
HSA with company contributions
Flexible time off
Paid family leave
Free onsite gym membership
Actual compensation may vary based on skills, experience, education, location, and market factors.

Honeycomb Insurance
At Honeycomb, we're not just building technology; we're reshaping the future of insurance.
How did we earn these honors?
Honeycomb is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, builders, and problem-solvers.
Dual-headquartered in Chicago and Tel Aviv (R&D center), and with 6 offices across the U.S., we are reinventing the commercial real estate insurance industry, an industry long overdue for disruption.
Just as importantly, we ensure every employee feels deeply connected to our mission and one another.
With over $100B in insured assets, Honeycomb operates across 23 states, covering more than 65% of the U.S. population and increasing its coverage.
If you're looking for a place where innovation is celebrated, culture actually means something, and smart people challenge you to be better every day - Honeycomb might be exactly what you've been looking for.
Build strong relationships with agents and customers through clear communication and consistent follow-through.
Guide agents and customers on how to use our tools and self-service options.
But this isn't just a support role -- it's a chance to be part of something being built in real time.

This listing is sourced directly from Honeycomb Insurance's careers page and normalized into a canonical job model.