Harvey
Technical Program Manager, Customer Trust
San Francisco
Sponsorship not specified$151k-$278kDetected 9 days ago
Agentic AICybersecurityComplianceSalesCustomer SuccessLeadershipCollaboration
About the role
- Harvey allows high-performing professionals to gain deep domain knowledge faster, understand the big picture, and tackle more complex challenges in less time.
- Earning the trust of our customers is a business enabler and we value it more than anything else.
- In this role, you will report to the Head of Trust and serve as the primary leader for the Customer Trust function.
Responsibilities
- AI-Powered Automation: Leverage AI and Harvey's internal tools to continuously improve the efficiency and accuracy of our response process. Build scalable workflows to reduce manual overhead and improve response times while optimizing quality.
- Sales Enablement & Thought Leadership: Manage our Trust Center, create and maintain a high-quality security and regulatory knowledge base, and help develop thought leadership supporting our GTM teams to handle complex security discussions.
- Cross-Functional Collaboration: Partner closely with Product Security, Legal, and GTM/Sales to align on security positioning, product roadmaps, and evolving customer requirements.
Requirements
- You are adept at understanding the "why" behind customer concerns and can communicate complex technical and regulatory topics to non-technical stakeholders.
- 1-2+ years of experience leveraging AI models or automation to drive program efficiencies (e.g., automating knowledge base management or response drafting).
- You are comfortable establishing dashboards and reporting on functional performance to leadership.
- Comfort with ambiguity and a high level of patience and the ability to remain calm and decisive under pressure.
Skills
- Leverage AI and Harvey's internal tools to continuously improve the efficiency and accuracy of our response process.
Compensation
- $150,900 - $278,000 USD
Company info
- Act as the primary technical point of contact for our Go-To-Market (GTM) team and customers regarding security questions.
- Provide timely, accurate, and empathetic responses to questionnaires and concerns, ensuring we answer customer questions and unblock deals while maintaining high security standards.
- Customer & AE Partnership: Act as the primary technical point of contact for our Go-To-Market (GTM) team and customers regarding security questions.
This listing is sourced directly from Harvey's careers page and normalized into a canonical job model.