CVS Health
Senior Manager - Production Support Services
GA - Alpharetta, USA · Senior · Full-time
Sponsorship not specified$75k-$166kDetected 23 hours ago
PythonJavaReactNode.jsDistributed SystemsBackend DevelopmentBigQueryGCPAzureCloud PlatformsKubernetesGrafanaDevOpsAPI DevelopmentIncident ResponseLeadershipCommunicationCollaborationProblem SolvingMentoring
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- In this high-impact role, you will serve as a technical leader responsible for the reliability, stability, and performance of our cloud-native platform.
- You will be expected to write production-quality code.
Responsibilities
- Prioritizes support tasks based on criticality and business impact, ensuring that complex issues are appropriately addressed and resolved within established timelines.
- Ensures that support procedures, incident resolutions, and system configurations are well-documented and accessible to team members to help maintain consistency and allow for faster issue resolution.
- You will work at the intersection of engineering and operations-owning incident response, driving root cause analysis, and partnering with product and infrastructure teams to build systems that scale.
- 7+ years of software engineering experience, with at least 3 years in a production support, platform
- Hands-on experience building or maintaining React applications used in operational or internal tooling contexts
- Implements incident management processes and procedures to ensure the timely resolution of production issues and minimize the impact on business operations.
- Works with cross-functional teams to identify and address root causes of production incidents that ultimately lead to the improved stability and performance of future systems.
- Coordinates the implementation of automated tools and software that aim to enhance operational efficiency and reduce manual errors in production support activities.
- Conducts incident post-mortems and root cause investigations into recurrent issues, and subsequently develops and implements preventive measures.
- Creates and maintains relationships with business stakeholders to foster effective communication and collaboration.
Requirements
- You bring deep expertise in cloud infrastructure and modern application stacks, and you thrive in high-stakes, fast-moving environments.
- Experience with Azure-specific services: AKS, Azure Service Bus, Azure Monitor, Azure DevOps
- Experience with GCP services: GKE, Cloud Pub/Sub, BigQuery, Cloud Operations Suite
- Experience with PostgresSQL
- Expert-level proficiency in Java for backend service development and troubleshooting
- Strong experience with Node.js for API development, scripting, and tooling
- Strong experience with Python
- Experience with distributed systems, microservices architecture, and event-driven patterns
Nice to have
- Bachelor's degree preferred/specialized training/relevant professional qualification.
Skills
- Adept at problem solving and decision making skills
- Adept at execution and delivery (planning, delivering, and supporting) skills
- Proven cloud experience on Microsoft Azure and/or Google Cloud Platform (GCP), including managed services, IAM, and networking
Compensation
- $75,400.00 - $165,954.00
- This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
- The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
- The typical pay range for this role is:
Benefits
- Develops actionable insights on system health and performance, proactively identifying and addressing potential issues to maintain optimal operational efficiency.
- Guides junior-level production support team members, providing leadership and mentorship, and promoting a culture of accountability, collaboration, and continuous learning.
Company info
- Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
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This listing is sourced directly from CVS Health's careers page and normalized into a canonical job model.