Charles Schwab & Company, Inc.
Director, Conversational AI – Content, Risk and Governance
Austin, TX, US · Director
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Green-card follow-through: 46%
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About the role
- We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
Nice to have
- Master's degree in business, technology, product management, or a related field preferred.
- Technical knowledge of large language models, retrieval, search, evaluation, monitoring, data, content-management systems, and platform architecture.
- Working knowledge of financial-services regulations, control environments, model governance, or related risk-management expectations.
- Strong strategic thinking, problem solving, written communication, facilitation, and executive-presentation skills.
- Demonstrated success leading through ambiguity, organizational change, and evolving technologies while balancing client value, delivery speed, feasibility, risk, and sustainable execution.
- Your Opportunity At Schwab, you're empowered to make an impact on your career.
- Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.
- You will shape product, content, knowledge, risk, quality, and governance strategies supporting Schwab Assistant, Charley AI, enterprise search, and emerging generative and agentic capabilities.
Compensation
- In addition to the salary range, this role is eligible for bonus or incentive opportunities.
This listing is sourced directly from Charles Schwab & Company, Inc.'s careers page and normalized into a canonical job model.