Concentrix

Operations Manager (Onsite)

USA Austin 13011 McCallen Pass Bldg D · Full-time

Sponsorship not specified$66k-$70kDetected 2 days ago

ForecastingBudgetingRecruitingLeadershipCommunicationMentoring

About the role

Job Title: Operations Manager (Onsite) Job Description Join a world-class team in Austin, TX, as an Operations Manager!
A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?

Analyze and maintain all Client Service Level Agreements
implement improvement plans as needed
Selecting, training, developing, and managing performance of direct reports and their associates
Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
Create and maximize relationships with Client partners
define and implement any corrective actions needed to meet operational performance
Create a positive work environment through employee engagement
Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
18 Years of age or older with a completed High School Diploma or GED
Required
Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) - Preferred
Demonstrated progressive leadership experience in Contact Centers
Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
Work well under pressure and follow through on items to completion while maintaining professional demeanor
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to mentor, coach and provide direction to a team of employees

Join a world-class team in Austin, TX, as an Operations Manager!
The Operations Manager is responsible for coaching and supervising a group of Team Leaders and/or Operations Managers.
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?
Would you like to join a Fortune 500 company that earns " World's Best Workplaces," " Best Company Culture," and " Best Companies for Career Growth " awards every year?
Then an Operations Manager position at Concentrix is the right place for you!
Plus, at Concentrix, there's real career (and personal) growth potential.
In fact, about 80% of our managers and leaders have been promoted from within!

The base salary range for this position is $65,700.00 to $70,000.00 Annually, plus incentives that align with individual and company performance.

Health and wellness programs with trained partners to help promote a healthy you.
Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays.
Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why half a million game-changers around the globe call Concentrix their "employer of choice."
This position is for an existing, immediate vacancy.
We are currently seeking to fill this role with an individual who can start as soon as possible.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.
If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know.
Requests may be made by contacting app.acco@concentrix.com.
All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

This listing is sourced directly from Concentrix's careers page and normalized into a canonical job model.