Nelson Education
Customer Support Representative (12-month Contract)
Toronto, Ontario, Canada · Contract
Sponsorship not specifiedDetected 31 days ago
SalesforceRecruitingHRISCustomer SupportCommunicationProblem SolvingCritical ThinkingTime ManagementMentoringOrganizational SkillsMicrosoft OfficeNetSuite
About the role
- As the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country.
- Nelson is redefining education and making a positive impact on the way knowledge is acquired and shared by creating the possible, one learner at a time.
Responsibilities
- Maintain accurate and complete records of all customer interactions in accordance with documentation standards.
- Provide feedback on recurring issues, knowledge gaps, or process inefficiencies to support continuous improvement across the Edwin Support function.
Skills
- Nelson is on a mission to make learning accessible, engaging, and effective for all.
- In response to the evolving education landscape, Nelson developed Edwin, a digital learning ecosystem.
Compensation
- Compensation The base salary for this contract full-time contract position begins at $45,000 per annum based on experience.
- Compensation is part of our broader Total Rewards package, which includes benefits and programs that support employee well-being and growth.
Benefits
- Your well-being, growth, and work-life balance matter to us, which is why we offer a comprehensive benefits package designed to support you - professionally and personally.
- Our EDI Statement Nelson teaches the world by learning from everyone in it.
- We believe in the power of education and our ability to impact social change.
- Truth, honesty, integrity, and respect guide our decisions and actions in the development of learning solutions that empower success for all educators and learners.
Company info
- At Nelson, we believe in taking care of our people.
- We are committed to fostering an equitable, diverse, and inclusive workplace environment.
Visa & Work Authorization
- asis of age, race, sex, gender, gender identity, colour, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status
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This listing is sourced directly from Nelson Education's careers page and normalized into a canonical job model.