fellowapp

Implementation Specialist

Ottawa, Ontario, Canada

Sponsorship not specifiedDetected 20 days ago

HubSpotSalesforceCRMPerformance ManagementCustomer Success

About the role

The Implementation Specialist's main focus is to ensure a successful and smooth transition of clients from the sales process into adoption and creating long-term product champions.
This role will also be responsible for creating product-focused resources and finding new opportunities for customers to extend their use of Fellow within their organization.
Are a highly motivated individual who is passionate about delivering exceptional service

Deliver exceptional service, troubleshoot issues that arise, and ensure every client is satisfied with the handling of questions/issues during their onboarding experience.
Manage client onboarding, training, and support tasks for new clients via Zoom, Email, Slack, and project tracking systems.
Create documentation and video tutorials to educate users about features and settings.
Collaborate in cross-functional teams to improve the overall client experience by providing product feedback, recommendations, and escalations to other departments.
Manage onboarding projects and processes, including scheduling and completing tasks on established milestones.
Ability to work independently and in a team, in cross-departmental projects, and develop opportunities that further help clients maximize their use of Fellow

A proven track record of successful onboarding of new clients to a software solution is a must.
Previous experience in a tech company that was a fast-paced, changing, dynamic, client-facing work environment.
Experience in a SaaS company is a strong asset.
Experience working with a CRM (like Salesforce, Hubspot)
Experience working with clients at all levels and roles up to CEOs.

Are technically proficient and a quick learner with program management skills up your sleeve

Train clients to properly use the platform and ensure they are maximizing the value of the platform through education, best practices, and creative set-up.
Identify education and training gaps through regular and ongoing interaction with potential, new, and existing clients, as well as internal teams
You have to enjoy the challenge of constantly learning and growing in your role.

Make Work Better for Everyone - and that includes our own employees!
Our values make sure we are always evolving and growing, like our product.
All employees are given regular feedback on their impact on the company's growth, time to socialize and connect with their team members, scheduled performance reviews, and flexibility in their work to empower them to be their best
TL;DR: We are an ambitious team well on its way to building the next big thing in tech - we're on a mission to help make meetings delightful for everyone and we'd love to have you on this journey with us.
The opportunity The Implementation Specialist's main focus is to ensure a successful and smooth transition of clients from the sales process into adoption and creating long-term product champions.
We are looking for an Implementation Specialist to join the Customer Success Team to ensure that customers receive well-managed, tailored onboarding to increase adoption by making sure every user of Fellow has success using the product.
What is Fellow?
Fellow is an AI Meeting assistant built based on meeting best practices and has been designed with privacy and security as a top value.
It is rated the #1 meeting management software on G2, and is trusted by some of the world's best companies.
Established in 2017, our team of over 60 staff works remotely from cities across
At Fellow, we understand the value of having a diverse team.

That's why we believe in providing equal opportunity regardless of race, nationality or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction.
Please let us know if you require accommodation during the recruitment process.
Equal Opportunity Employer

This listing is sourced directly from fellowapp's careers page and normalized into a canonical job model.