Guild Garage Group
Install Coordinator
Action Garage Doors - Meridian, ID
Sponsorship not specified$22k-$30kDetected 6 days ago
CRMSalesCustomer SupportCommunication
About the role
- Responsible for the creation of department job files, contacting clients regarding scheduling issues, scheduling subcontractors and inspections.
- Responsible for coordinating communication between installers, field supervisors, clients, vendors and the office.
- The ideal candidate will have exceptional phone presence and have a flair for top-notch client service.
Responsibilities
- Back up for the sales lead coordinator to assist in scheduling sales calls for the sales team.
- Set up jobs in CRM software and maintain/update customer database with complete and accurate information.
Requirements
- Ability to multitask in a changing, fast-paced and dynamic environment coupled with the ability to be a self-starter and work on many projects at once.
- Ability to read, interpret, and explain Company procedures and policies.
- All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
- Scheduling experience
- Customer service background
- Multi-technician scheduling
- Construction or home services experience
- High school diploma or general education degree (GED).
- Excellent verbal and written language skills to answer customer and realtor concerns in simple, understandable language
- Ability to read and interpret documents such as Home Warranty Contracts and Agreements, policies and procedures, etc.
- Ability to establish a professional and productive rapport with internal personnel and external customers.
- Benefits - Health, Vision, Dental, PTO, Holidays, Employer paid Life Insurance and LTD, STD, HSA, FSA, 401k and matching
- Employee Discount
Nice to have
- ServiceTitan experience preferred
Compensation
- This posting provides details on potential commissioned compensation ranges and possibilities.
Company info
- Responsible for confirming installations with customers the day before installation and documenting in CRM software.
- Manage pending installations weekly by contacting customers and adding notes to CRM software.
Visa & Work Authorization
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This listing is sourced directly from Guild Garage Group's careers page and normalized into a canonical job model.