Concert Health
Account Manager, CoCM
United States · Staff+
Sponsorship not specified$115k-$130kDetected 47 days ago
SalesforceAccount ManagementNegotiationCustomer SuccessLeadershipCommunicationProblem SolvingPublic Speaking
About the role
- Proactively identify, triage, and resolve issues-driving toward systematic, scalable solutions rather than one-off fixes
- Establish clear accountability, follow-through, and communication loops to ensure nothing falls through the cracks
- Analyze performance data to identify gaps in adoption and deploy targeted interventions (training, workflow optimization, outreach)
Responsibilities
- Serve as the primary point of contact for partner needs, ensuring timely, high-quality responses across clinical, operational, and administrative areas
- Coordinate cross-functional resources (clinical, operations, product, billing) to remove barriers and maintain momentum
- Own Day-to-Day Partner Success & Issue Resolution:
- Drive Provider Adoption & Utilization:
- Lead strategies to increase provider engagement, referral volume, and appropriate utilization of Collaborative Care services
- Partner directly with providers and practice staff to reinforce best practices and embed Collaborative Care into daily workflows
- Own overall account performance, including clinical, operational, and financial outcomes
- Translate partner goals into actionable success plans, with clear milestones and measurable outcomes
Requirements
- Exceptional presentation, negotiation, and written communication skills, with proven ability to engage C-suite and senior clinical leadership.
- Intermediate proficiency with Salesforce, Google Suite, or Microsoft Office.
- Ability to travel up to 25%
- Take full ownership of partner outcomes, acting with a high degree of autonomy and initiative
- BS/BA degree in or five years of position-related experience. MBA is a plus.
- Experience in healthcare is required.
- Customer Success Management or Account Management experience in the healthcare industry, with a proven track record of achieving financial goals (retention/growth).
- Demonstrated experience building successful partnerships and driving significant revenue, focusing on maximizing value realization.
- Strong foundational understanding of the healthcare delivery system in primary care and administrative/clinical leadership within those settings.
- Proven ability to utilize data and insights to measure partner performance and deliver value-creating recommendations.
- Experienced in utilizing customer engagement and activity-tracking tools such as Salesforce, Gainsight, or comparable platforms.
Nice to have
- Come As You Are - You Are Welcome Here
- This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
- BS/BA degree in or five years of position-related experience.
Compensation
- $115,000 - $130,000; Incentive Bonus: Up to 20% Quarterly
- This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits
- Work/life balance with 10 paid holidays, sick time, and flexible PTO plans
- Medical, Dental, and Vision plans effective on the first day of employment
- First Stop Health to medically enrolled members and their immediate family members for FREE
- Employer paid Short Term Disability and Long Term Disability plans
- Employer paid Parental Leave of 12 weeks
- Compensation: $115,000 - $130,000; Incentive Bonus: Up to 20% Quarterly
- Concert Health is a diverse and inclusive
- $50.00/month non-taxable remote stipend
Company info
- Concert Health is the leading national behavioral health medical group committed to integrating the Collaborative Care model into existing health care practices to improve patients' lives. We believe everyone, regardless of location or insurance, should have easy access to personalized, high-quality behavioral health support that is guided by the provider they trust.
- Our Collaborative Care program effectively targets and treats most behavioral health conditions, while embracing behavioral health as central to the patient's care journey and overall health. With its clinical excellence and operational efficiency, Concert Health is the preferred partner for health systems and medical groups seeking to deliver integrated behavioral health care that is both scalable and sustainable.
- Concert Health is the leading national behavioral health medical group committed to integrating the Collaborative Care model into existing health care practices to improve patients' lives.
- We believe everyone, regardless of location or insurance, should have easy access to personalized, high-quality behavioral health support that is guided by the provider they trust.
- Our Collaborative Care program effectively targets and treats most behavioral health conditions, while embracing behavioral health as central to the patient's care journey and overall health.
- With its clinical excellence and operational efficiency, Concert Health is the preferred partner for health systems and medical groups seeking to deliver integrated behavioral health care that is both scalable and sustainable.
Equal opportunity
- Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture.
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This listing is sourced directly from Concert Health's careers page and normalized into a canonical job model.