National Indemnity Company
Client Services Manager II
Omaha, NE · Mid · Full-time
Sponsorship not specifiedDetected 77 days ago
ExcelProcess ImprovementPerformance ManagementCustomer SupportResearchLeadershipCommunicationProblem SolvingMentoringOrganizational SkillsMicrosoft OfficeUnderwriting
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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from this employer's Department of Labor filings
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 5 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.
- This position will be with National Indemnity Company in Omaha, NE and is eligible for a hybrid work arrangement at management discretion after six months of employment.
- This position is not eligible for employer visa sponsorship.
Responsibilities
- Lead and develop Client Services team members by managing daily operations, establishing priorities, providing coaching and training, and implementing business processes that support organizational objectives.
- Manage staffing, performance management, employee development, workflow planning, and operational activities to ensure service excellence and achievement of departmental goals.
- Partner with business stakeholders to identify opportunities for improved processes, technologies, and service capabilities, supporting the research, evaluation, implementation, and adoption of new systems and solutions.
- Build strong relationships with agents, business partners, and internal departments while driving continuous improvement initiatives that enhance operational efficiency and customer experience.
- Five or more years of related professional experience in insurance, customer service, operations, underwriting support, agency services, or a related business environment.
- Experience evaluating business processes, workflow design, operational efficiency, and technology solutions.
- Strong leadership, coaching, and employee development skills with the ability to motivate teams and drive results.
- Excellent verbal and written communication skills with the ability to build relationships across all levels of the organization and with agency partners.
- Strong organizational skills with the ability to prioritize multiple responsibilities, manage competing demands, and meet deadlines.
Requirements
- Bachelor's Degree in Business, Insurance, Finance, Information Technology, or a related field
- Knowledge and Technical Skills
- Knowledge of commercial automobile and property insurance coverages, endorsements, rating methodologies, and insurance products.
- Knowledge of underwriting guidelines, policy acceptability, profitability considerations, and agency operations.
- Proficiency with Microsoft Office applications, including Excel, Word, and other business software programs.
- The ideal candidate will demonstrate:
Benefits
- We care about your health and wellbeing!
- Benefits, Perks and more!
- Analytical thinking, attention to detail, and a passion for process improvement, operational excellence, and continuous learning.
Company info
- NICO National Indemnity Company Want to work for a company with unparalleled financial strength and stability that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere?
- The Client Services Manager II assists in leading Client Services operations and ensures the delivery of accurate, timely, and exceptional service to agents, insureds, and business partners.
- This role provides leadership and direction to Client Services teams, oversees workforce performance and operational effectiveness, and drives continuous process improvement initiatives.
- The position also serves as a business analyst, partnering with internal stakeholders to evaluate, design, and implement new technologies, workflows, and service strategies that enhance the customer experience and improve operational efficiency.
- What will you do?
- Serve as an escalation point for complex customer service issues, partnering with underwriting, operations, and other business leaders to research, resolve, and communicate solutions effectively.
- What are we looking for?
Visa & Work Authorization
- This position is not eligible for employer visa sponsorship.
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This listing is sourced directly from National Indemnity Company's careers page and normalized into a canonical job model.