Unum
Client Experience Rep I
Columbia, South Carolina, USA
Sponsorship not specified$40k-$76kDetected 23 days ago
CRMNegotiationOutbound SalesCustomer SupportResearchLeadershipCommunicationProblem SolvingCritical ThinkingMentoring
About the role
- And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally.
- Help us help others, and join Team Unum today!
- General Summary: This position is on-site at our Columbia, SC home office location.
Responsibilities
- Ability to attain and retain specific subject matter expertise as may be requested for designated service support.
- Provide mentor/coaching/training support to team members and other partner areas
- Serve as a dedicated resource to provide service support for select broker, agent and/or plan administrator partners, as primary priority within role, as needed.
- Partner with field through escalation of growth and/or at-risk indicators.
- Help identify and support change initiatives to improve workflow, enhance customer service and reduce operating costs.
- Recognize trends and root causes; create solutions to prevent future occurrences.
- Act as an advocate for the field offices by surfacing trends/sales barriers/service model breakdowns to appropriate partners.
- May perform other duties as assigned including special projects/initiatives.
Requirements
- Develop, strengthen, and build deep relationships with plan administrators, brokers, home, and field office partners while exemplifying a high degree of professionalism.
- Bachelor's degree preferred or equivalent
- Experienced customer service professional with 3+ years required
Compensation
- The base salary range for applicants for this position is listed below.
Benefits
- Generous PTO (including paid time to volunteer!)
- Mental health support
- Tuition reimbursement
- Flexible work environments
- Engage in education to continually retain deep/broad knowledge of voluntary benefits and group administration to respond to any type of inquiry leveraging a multitude of systems/workflows.
- Offer/promote capabilities by aligning customer needs with the target offering; provide clear, concise communications involving persuasion, negotiation and/or education always driving toward customer self-sufficiency.
- Comfort with outbound educational call outreach.
- Establish strong partnerships with relevant partner areas (e.g., Integrated Client Services, Benefits, Colonial Life Billing and other customer service or administration roles).
Company info
- Career advancement opportunities
This listing is sourced directly from Unum's careers page and normalized into a canonical job model.