Predoc

Engagement Manager, Customer Success & Account Growth

New York, New York, United States

Sponsorship not specified$140k-$170kDetected 8 days ago

Project ManagementAccount ManagementProcurementCustomer SuccessClinical TrialsClinical ResearchResearchCommunicationCollaboration

About the role

Partnering closely with our Account Executives, you'll help ensure pilots are well-scoped, implementations run smoothly, onboarding is seamless, and long-term relationships grow into meaningful expansions.
This role is equal parts account manager, project manager, consultant, and trusted advisor.
Define success criteria, align stakeholders, track progress, and help convert successful pilots into broader adoption.

We are looking for a customer-focused, commercially minded Engagement Manager to own the full lifecycle of customer success and account growth.
Customer & Account Ownership Serve as a primary customer-facing point of contact after initial sale, building strong relationships with executive sponsors, operational leads, and day-to-day users.
Pilot Management Partner with Account Executives to scope and execute customer pilots.
Implementation & Onboarding Lead end-to-end implementation, coordinating with internal teams to ensure workflows, integrations, training, and launch milestones are delivered on time.
Account Management & Growth Develop a deep understanding of each customer's goals, workflows, and pain points.
Customer Success Management Drive adoption, satisfaction, and retention across customer accounts.
Commercial Partnership Work closely with Account Executives and the broader go-to-market team to support renewals, expansions, vendor reviews, contracting processes, and customer strategy.
Customer Advocacy Build high-trust customer relationships that lead to testimonials, referrals, case studies, and long-term partnerships.
Strong project management skills, with the ability to manage multiple customer launches, timelines, and stakeholders at once.
Excellent communication and relationship-building skills, with a consultative and customer-first approach.

Required 3-6 years of experience in sales, account management, customer success, engagement management, consulting, or another customer-facing role.
2-4 years of consulting experience, preferred but not required.

You'll work directly with healthcare customers to understand their goals, drive adoption, surface new opportunities, and help Predoc become an essential partner in their operations.
Preferred Experience in healthcare SaaS, health information management, clinical research, care delivery, or healthcare operations.

Quarterly Business Reviews Regularly meet with customers to review performance metrics, ROI, operational impact, and evolving priorities.
Comfort working with customers to understand business needs, communicate value, and guide them toward successful outcomes.
Data-driven mindset, with the ability to present ROI, performance metrics, and operational outcomes clearly to customers.

This listing is sourced directly from Predoc's careers page and normalized into a canonical job model.