Sbcos
Guest Experience Assistant
Hilton Houston Plaza Medical Center - Houston · Internship
Sponsorship not specifiedDetected 8 days ago
Customer SupportCommunicationProblem Solving
About the role
- The Hotel Intern will assist in various Hotel Operations functions, gaining exposure and training in front desk, reservations, housekeeping, food and beverage, and other departments.
- Assist with various Hotel Operations tasks, including front desk, reservations, night audit, and guest services.
- Communicate with guests before, during, and after their stay through personalized email correspondence to enhance the overall guest experience.
Responsibilities
- The intern will shadow hotel employees, participate in day-to-day duties, and support the execution of hotel operations programs, ensuring adherence to property policies and procedures.
- Support the Sales and Catering team by attending client meetings, preparing meeting materials, and assisting with follow-up communications.
- Support the hotel's social media presence by creating engaging content, capturing property and event highlights, and promoting the hotel's amenities and guest experiences in accordance with brand standards.
- Partner with the Catering Manager to promote, coordinate, and execute meetings, events, and special functions while ensuring exceptional guest satisfaction.
- Collaborate with multiple departments to ensure seamless execution of guest requests, VIP experiences, and special events.
- Maintain compliance with all hotel policies, procedures, and standards
- Maintain effective communication with all hotel departments to ensure seamless service delivery.
- Maintain confidentiality of guest information and comply with all privacy and data security requirements.
- Maintain a professional appearance, positive attitude, and behavior that reflects the hotel's commitment to hospitality.
Skills
- Strong communication skills, both written and verbal.
- Ability to learn quickly and apply knowledge to daily tasks.
- Excellent problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong customer service skills and a willingness to assist in various operational departments.
Compensation
- All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
Benefits
- Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
Equal opportunity
- Stonebridge is committed to equal employment opportunities.
- We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
- All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
- Reasonable accommodations will be made for disabled team members.
This listing is sourced directly from Sbcos's careers page and normalized into a canonical job model.