Duck Creek Technologies

Duck Creek Technologies

Director, Professional Services Operations

Remote, SC, USA · Director

Work authorization requiredDetected 69 days ago
AccessibilityProject ManagementJiraForecastingExcelHRPerformance ManagementHRISCustomer SupportLeadershipCommunicationCollaborationProblem SolvingOrganizational SkillsProperty & Casualty

About the role

  • Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most.

Responsibilities

  • Oversees a business operation and/or or program office management function in support of a business group and/or several program(s).
  • Serves as a subject matter expert and resource to different Company stakeholders to develop and execute program and/or business operational plans.
  • Creates management reports, dashboards, and scorecards for all leadership levels.
  • Creates revenue & expense projections, non-billable budgets, and hiring plans.
  • Implements and oversees program governance processes
  • Oversees and leads multiple complex projects, and partners with applicable business group's leadership on approaches to ensure the overall project or portfolio remains on track and to determine approaches to resolve variances
  • Oversees the project activities and deliverables, including manages schedules, financials, and project change requests
  • Confirms scope, develops and/or reviews estimating assumptions for a project's schedule, effort, and cost using established estimating models
  • Manages the Estimate At Completion (EAC) and revalidate the estimates at key transition points in the development lifecycle, if applicable
  • Represents the business group and/or programs with the IT or Workday team for needs, issues and reporting requirements and design and implement workarounds to meet reporting needs

Nice to have

  • Bachelor's degree with 15 or more years of professional experience
  • Master's degree and 12 years of professional experience;
  • 8-10 minimum years' experience in a Program/ Project Management, Business Analyst, or Project Administrator role
  • 8-10 years related industry experience in IT, Insurance and/or Project Management
  • 8+ years of managerial experience preferred
  • Additional experience may be required depending on the business group's function

Skills

  • Experience/knowledge of P&C Insurance software applications
  • Experience/knowledge of software development life cycle for P&C insurance software
  • Acts independently and requires minimal direction
  • Strong planning and organizational skills, including ability to handle multiple projects simultaneously in a fast-paced environment
  • Ability to adapt to on-going change and works in a fast-paced, customer-focused environment
  • Ability to drive third party relationships when required
  • Exceptional problem solving and analytical skill
  • Executive-level interpersonal, verbal, written and presentation skills
  • Helping careers take flight.
  • Reshaping an industry.
  • Enable your career to be Made on Duck Creek.
  • Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Compensation

  • Liaises with the finance team to develop and revise the business group's budgets on an annual and quarterly basis

Company info

  • Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
  • Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
  • We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
  • If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join "The Flock"!
  • Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry.
  • We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations.
  • Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand.
  • With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
  • We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer.
  • We empower our employees with the choice to work from an office, from home, or on a hybrid schedule.
  • Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
  • If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know.
  • We are excited you are considering Duck Creek as a future employer and hope you decide to join "The Flock"!
  • To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information - LinkedIn and Twitter.
  • Title: Director, Professional Services Operations
  • The Director, Professional Services Operations oversees a large business group's business operations/program management function(s), including the management of projects, resource & financial planning, and team management to ensure meeting the organization's goals and objectives.
  • Contributes to strategic planning and large-scale operational deployment
  • Provides financial and operational reports analysis to the business/program leadership and executive leadership
  • Liaises with the finance team to develop and revise the business group's budgets on an annual and quarterly basis
  • Project Management

Visa & Work Authorization

  • Legally authorized to work in the country of the job location.
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This listing is sourced directly from Duck Creek Technologies's careers page and normalized into a canonical job model.