Ambrook

Ambrook

Customer Success Manager

San Francisco

Sponsorship not specifiedDetected 105 days ago
Project ManagementAccount ManagementAccountingLogisticsOnboardingCustomer SuccessCustomer SupportIntercomLeadershipCommunication

About the role

  • WE'RE LOOKING FOR SOMEONE WHO WE CAN COUNT ON TO…
  • Be fully ramped on Intercom and Linear as the primary tools for customer communication, account management, and tracking feature requests and bugs.
  • Begin meeting existing strategic customers and take on ~10 new accounts as the primary point of contact.

Responsibilities

  • you'll create the playbook for how we manage, retain, and grow our most important customer relationships at scale.
  • You'll work closely with CS leadership and our Product team to make sure strategic customer feedback shapes how we build - and you'll coordinate and execute visits to the farms, job sites, and operations of the people who use Ambrook every day.
  • We're hiring our first dedicated Customer Success Manager to own relationships with Ambrook's most strategic accounts.
  • This is a build-from-scratch role: you'll create the playbook for how we manage, retain, and grow our most important customer relationships at scale.
  • Learn: Ambrook's product, accounting fundamentals, and the industries we serve - agriculture, trucking, construction, and others - as well as how AI can enable customized, scaled support that still feels deeply human.
  • Become comfortable with Ambrook's product by shadowing support chat and onboarding calls, and independently leading new customer onboarding calls by end of month.
  • Establish deep relationships with your team and cross-functional peers, including shadowing Full Service account managers to understand how they manage books of business.
  • Own retention metrics for your book of accounts.
  • Real Talk - We create space for ourselves and others to be straightforward, vulnerable, and accountable.

Nice to have

  • Bookkeeping or accounting experience.
  • Affinity or direct experience with Ambrook's core industries - agriculture, trucking, construction, or property management.

Skills

  • Ambrook helps American family-run businesses become more profitable and resilient.
  • From volatile markets to climate shifts, independent operators face mounting pressure.
  • Strong organizational and project management instincts.

Compensation

  • Competitive salary

Benefits

  • Health insurance
  • Flexible vacation time
  • Flexible work hours
  • Wellness stipend
  • Professional development stipend
  • Work-from-home/remote office stipend, or desk at Ambrook's NYC office or Denver office

Company info

  • Confidently answer and troubleshoot a wide range of product and accounting questions - guiding new customers through setup and helping existing customers navigate issues and new features.
  • Fully transition ownership of existing strategic accounts and consistently onboard new strategic customers into your book.
  • Reporting weekly on at-risk customers and expansion opportunities.
  • Have systematized the monitoring and proactive outreach to customers at key times.
  • Recognized as the go-to resource for product knowledge for customers and for customer knowledge internally.
  • Regularly coordinating and facilitating touchpoints between key customers and members of the Ambrook team.
  • Retaining and growing relationships across a book of ~300 strategic accounts, serving as the primary point of contact for Ambrook's most important customers.
  • Customer relationship excellence, including how to build and maintain strong, proactive relationships with a diverse range of customers across the organization.
  • Own: Retaining and growing relationships across a book of ~300 strategic accounts, serving as the primary point of contact for Ambrook's most important customers.
  • Teach: Customer relationship excellence, including how to build and maintain strong, proactive relationships with a diverse range of customers across the organization.
  • Reach Understanding - We are driven by curiosity and empathy to learn about our customers, team, and world.
  • Be Proactively Resourceful - We are internally motivated and externally empowered to identify opportunities and solve problems.
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This listing is sourced directly from Ambrook's careers page and normalized into a canonical job model.