mna

Client Resources Assistant

Calgary, Alberta · Full-time

Sponsorship not specifiedDetected 20 days ago

StatisticsExcelHRCustomer SupportResearchCommunicationProblem SolvingTime ManagementMicrosoft Office

About the role

The Otipemisiwak Métis Government is recruiting for one Client Resources Assistant to join our Métis Employment Training and Information Services team in our Education, Training and Research (ETR) department in Calgary.
Reporting to the Regional Manager or a designate, this position is the first point of contact for visitors and callers to the Métis Employment Training and Information Services (METI-S) center.
The successful candidates will be approachable, organized, and committed to delivering excellent client service.

Manage the phone system, including ensuring the phone tree is activated and functioning properly, and liase with the provider as needed.
Schedule and manage client appointments along with making referrals to internal staff and external community resources.
Support self-serve clients in accessing labour market information, job boards, and online career tools.
Enter and maintain accurate client information in KETO Data Systems in accordance with the Métis Employment Training and Information services, procedures, including creating, updating and archiving client files.
Maintain the resource area, ensuring job boards, labour marker materials, and employee postings are up to date and well organized.
Collect, organize, and update job leads, statistics and employer contact information and share it with clients, employers, and MTE staff as needed.
Prepare and distribute correspondence, manage mail and courier services.
Maintain client computers and other resource area equipment.
Document and distribute staff meeting minutes.
Strong communication skills with excellent verbal, written, and listening abilities to effectively document and provide information to clients, staff, and external agencies.

Ability to work a regular schedule of 8:30am-4:30pm Monday to Friday.
Ability to work evenings and weekends, as required.
Ability to travel throughout Alberta, as required.
Experience in non-profit or Indigenous organizations is an asset.
Diploma or certificate in Human Services, Career Development, Office Administration, or related field is preferred. Relevant experience or training will be considered.
Minimum two (2) years of customer service experience
Proficient in Office software including Teams, Excel, Word, Outlook and Explorer.
Knowledge of education programs/institutions and community resources providing support to clients with barriers.
Experience or exposure networking with industry, employers and community partners.
Other Requirements:
Valid driver's license and reliable transportation.
Submission of a clear Vulnerable Sector Police Information Check.

Diploma or certificate in Human Services, Career Development, Office Administration, or related field is preferred.

Excellent customer service skills with the ability to work with clients from diverse backgrounds.
Strong attention to detail and commitment to data accuracy.
Problem-solving skills and the ability to adapt to changing priorities.
Excellent organizational, time management, and multi-tasking skills.
Ability to work independently and collaboratively in a fast-paced environment with minimal supervision.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Explorer) and willingness to learn new software programs.
Knowledge of privacy legislation (FOIP, PIPA) and commitment to confidentiality and ethical standards.

The opportunity to work for the Otipemisiwak Métis Government under its newly ratified Constitution and be an instrumental part of the largest Indigenous Government in Canada.

This listing is sourced directly from mna's careers page and normalized into a canonical job model.