SGC
DR-Snack Bar Attendant - Bear Claw
Niagara Falls, NY
Sponsorship not specifiedDetected 13 days ago
Customer SupportCommunicationProblem SolvingMentoringMicrosoft Office
About the role
- The Snack Bar Attendant (primary position) requires the ability to handle cash, and operate coffee and food service equipment will be called upon to act as the Bear Claw Cafe Shift Manager (secondary position).
- The Bear Claw Cafe Shift Manager administers, directs and controls the effective and efficient operation of coffee shop, TDR, and the burger baron a shift-to-shift basis.
- All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.
Responsibilities
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
- Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Requirements
- Must be able to stand, walk, and move through all areas of the casino.
- Must complete all required SGC Training programs within nine (9) months from commencement of employment.
- Each position has varying minimum qualifications.
Nice to have
- Must be 18 years of age or older upon employment.
- High school diploma or its equivalency required.
- Associates degree preferred.
- Must have limited cash handling, limited coffee shop and some degree of food production experience.
- Minimum two (2) years food and beverage supervisory experience preferred.
- Previous customer service experience required.
- Must have general knowledge of all phases of full-service dining.
- Excellent interpersonal, customer service, communication, coaching, team building and problem-solving skills required
Skills
- Must possess excellent communication skills.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Evaluate and directs personnel, provide disciplinary action when needed.
- Ensure that all products served meet the established specifications and standards.
- Participate in weekly management meeting.
- Report any incidents to appropriate Supervisors.
- Assure prompt, professional service to all guests.
- Responsible for approaching tables and speaking with guests to obtain feedback about dining experience.
- Handle administrative duties such as scheduling, payroll, filing, personnel maintenance and HR issues.
- Advise the Room Manager of daily problems and needs; utilize all available resources to maximize profits.
- Complete daily reports including Daily Manager Report and any Incident Reports.
- Prepare necessary paperwork, ordering of supplies and equipment needed for an efficient customer-oriented operation.
Compensation
- $16.00 Compensation is negotiable based on experience and education.
Benefits
- Adhere to all safety and sanitation guidelines in regards to Seneca Nation Health codes and Seneca Niagara Casino Risk Management Department.
This listing is sourced directly from SGC's careers page and normalized into a canonical job model.