Itero Group

Itero Group

Desktop Support Administrator

Washington, DC

No sponsorshipDetected 51 days ago
ExpressCustomer SupportResearchCommunication

About the role

  • We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.
  • Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers.
  • Ensure all appropriate steps are taken to investigate and troubleshoot the issue.

Responsibilities

  • Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
  • Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
  • Support in the planning, installation, security, and breakdown in support of standing up new facilities and standing down retired facilities.
  • Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot the issue. Escalate fully documented ticket if issue cannot be resolved.
  • Prepare and maintain activity and progress reports regarding support activities.
  • Contribute to identifying improvements in the support of hardware, software, or infrastructure related services.
  • Experience providing Tiers 1 and 2 technical support with hardware and software.
  • If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!

Requirements

  • Excellent interpersonal skills, especially ability to listen and understand what is being described.
  • Working knowledge of ServiceNow ticketing system
  • Strong working knowledge of computer terms.
  • 5 years of related experience.
  • Associate's degree or equivalent experience
  • Must be US Citizen and clearable; Secret clearance (or higher) a plus.

Nice to have

  • Must be US Citizen and clearable
  • Secret clearance (or higher) a plus.

Compensation

  • We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.

Benefits

  • At Itero Group, we're proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
  • FSAs, HSAs, wellness programs, and more to enhance your work-life balance.
  • Join us and enjoy a benefits package designed with you in mind!
  • Medical (BC-BS), dental, and vision plans to suit your needs.
  • Generous PTO, paid holidays, and increasing PTO based on years of service.
  • Education and Clearance:
  • Benefits at Itero Group

Company info

  • Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.
  • Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.
  • We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.
  • A DSS Systems Administrator is responsible for providing Desktop Support Services to our Government client. Duties consist of managing the allocation, workflow, and resolution of all Service Now service request tickets submitted by customers and pertaining to ClassNet and OpenNet workstations & laptops, operating system support, applications and software, monitors, network printers, digital senders, and other peripheral devices within the organization.
  • Short-term and long-term disability, life insurance, and AD&D insurance.
  • Itero Group is a Women-Owned Small Business focused on simplifying complex transformations.
  • We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.
  • A DSS Systems Administrator is responsible for providing Desktop Support Services to our Government client.
  • Duties consist of managing the allocation, workflow, and resolution of all Service Now service request tickets submitted by customers and pertaining to ClassNet and OpenNet workstations & laptops, operating system support, applications and software, monitors, network printers, digital senders, and other peripheral devices within the organization.
  • Duties and Responsibilities:

Visa & Work Authorization

  • Must be US Citizen and clearable; Secret clearance (or higher) a plus
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This listing is sourced directly from Itero Group's careers page and normalized into a canonical job model.