methodco
Front Desk Concierge - Pinch
Charleston, SC
Sponsorship not specifiedDetected 4 days ago
CommunicationOrganizational Skills
About the role
- About The Pinch Hotel The Pinch is a true gem in the heart of Charleston's historic district.
- Redefining what a luxury, boutique hotel can be.
- The Pinch has earned Two MICHELIN Keys, been named one of Best New Hotels in the World by Condé Nast Traveler and has made Travel and Leisure's Hotel It List in 2024.
Responsibilities
- Manage check ‑ ins, check ‑ outs, and reservation inquiries
- Monitor building access and maintain a secure, calm environment
- Maintain accurate records, logs, and daily reports
- Support light administrative tasks and prepare materials for the team
- Collaborate with housekeeping, maintenance, and management as needed
Requirements
- Strong attention to detail and organizational skills
- Flexible schedule with availability for overnight shifts, weekends, and holidays
Nice to have
- Welcome and assist guests with warmth, professionalism, and efficiency
- Respond promptly to guest requests, questions, and concerns
- Conduct property walkthroughs and report any maintenance or safety issues
- Handle phone calls, emails, and guest communications
- Ensure the lobby and front desk areas remain clean, organized, and guest ‑ ready
- 1+ year of front desk, concierge, or guest ‑ service experience (hotel or luxury residential preferred)
- Strong communication skills and a naturally warm, guest ‑ focused demeanor
- Ability to remain composed, professional, and attentive during quiet or high ‑ pressure moments
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