Equifax
Change Management Specialist - Salesforce
USA-Missouri - St · Senior · Full-time
No sponsorshipDetected 31 days ago
Project ManagementAgileSalesforceProcess ImprovementHRLeadershipCommunicationCollaboration
About the role
- Consults with project teams to identify root cause issues within established processes.
- Assesses the impact of changes and provides guidance on communication plans.
Responsibilities
- Designs, develops, establishes, and maintains a change management framework rooted in best practices.
- Tactical Task: Leads Pre-Launch Change Impact Analyses to review Current vs. Future States and drafts targeted communication cadences (e.g., T-Minus 3 weeks teasers, WIIFM messaging).
- Works collaboratively with the Salesforce Experience Feature Owners and identifies customer and operational needs to support project execution.
- Leads the facilitation of knowledge transfer to partners.
- Tactical Task: Partners with Enablement to develop role-based training content and "Just-in-Time" Quick Reference Guides (QRGs), attending User Acceptance Testing (UAT) with Salesforce Champions.
- Identifies resistance gaps and develops actionable solutions to address them.
- Partners with senior leadership to eliminate barriers and ensure the execution of change management plans.
- Drives the change management strategy by prioritizing requests, determining scope, and developing risk mitigation strategies.
- Drives awareness by leading the tracking, measurement, and reporting of project plan progress.
- Develops reporting strategies, creates status overview summaries for senior leadership, and defines key performance indicators (KPIs).
Requirements
- Bachelor's degree in Communications, Human Resources, Organizational Psychology, Business Administration, or a related field.
Compensation
- We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Company info
- What Could Set You Apart
Visa & Work Authorization
- This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT extension support.
Apply directly at Equifax →Create a free account for alerts like thisView Equifax immigration profile
This listing is sourced directly from Equifax's careers page and normalized into a canonical job model.