Gsi
Front Desk Supervisor - Cheaha State Park
Delta, AL
Sponsorship not specified$30k-$35kDetected 7 days ago
ForecastingCommunicationMicrosoft Office
About the role
- The Front Desk Supervisor oversees the front desk agents and operations, including checking guests in and out, reservations, and monitoring of the switchboard, while ensuring overall excellent guest service.
- Respond to guest inquiries and resolve customer complaints.
Responsibilities
- Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.
- Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
Requirements
- Ability to stand for the entire work day and to climb steps regularly.
- Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.
- ability to effectively organize and coordinate multiple priorities
- ability to problem solve.
- Ability to arrange and coordinate schedules for reservations.
Nice to have
- and ensuring compliance with established budget
- and scheduling, supervising, and participating in the operational duties specific to the unit.
- Assist in supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff.
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
- Notify Lodging Manager of all unusual events, circumstances, or other safety or quality control issues.
- Represent the company in a professional and positive manner at all times.
- Oversees front desk and lobby area.
- Assist in coordinating the Front Desk and the Housekeeping Department.
Skills
- Excellent interpersonal, administrative, telephone and other communications skills.
Compensation
- 16.00 USD Hourly
Company info
- Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States.
Equal opportunity
- Guest Services, Inc. is an Equal Opportunity employer.
This listing is sourced directly from Gsi's careers page and normalized into a canonical job model.