Pro EMS

Emergency Medical Dispatcher

Cambridge, MA

Sponsorship not specifiedDetected 21 days ago

LeadershipCommunicationOSHA

About the role

Continuing education and recertification is offered cost-free, both in-house through the Center for Medics and remotely through PRODIGY, our online learning management system.
Prioritize requests for and dispatch appropriate resources for non-emergency transports based on customer relationship.
Send, receive, enter, update and disperse information by computer, pager, telephone, cellular telephone, facsimile or other methods.

Maintain accurate record and log of all incidents including address of incident, times, type of response, unit number, EMT/paramedic names, patient name and disposition.
Communicate with other public safety agencies, hospitals, public works departments, support services and any other entity as needed to request or forward necessary information.
Update and maintain emergency contacts lists, emergency response information and general business administration contact lists.
Perform a wide variety of clerical and office support assignments including but not limited to; the operation of office equipment and computers, record keeping, filing, indexing, and other general clerical work.
Maintain, clean, decontaminate, restock and prepare equipment, facility and vehicles for use.

Must possess the ability to engage in multiple activities simultaneously.
Must have a working knowledge of the street system in Cambridge and the surrounding area.
Must also have knowledge of how to use the street guides used by Pro EMS.
Must have the ability to remain calm while working in difficult, stressful and sometimes dangerous circumstances.
Must use good judgment and possess the ability to remain focused while assuming a leadership role and directing others of lesser training via telephone.
Must be able to sit for extended periods of time.
The person should have the ability to work in a stressful environment while performing multiple tasks simultaneously, with the possibility of long hours and irregular times/days.
Most dispatchers must be prepared for field service on a moment's notice when on duty.
Test and inspect equipment as required.
Perform other duties not specifically presented in this description as required.

Benefits are available day one, no waiting period.
Attend mandatory continuing education classes.
Must have the ability to establish and maintain effective working relationships with patients, other employees, other public safety professionals, medical staff at the hospitals, and with the general public.

This listing is sourced directly from Pro EMS's careers page and normalized into a canonical job model.