Ivy Tech Community College
Part-Time Financial Aid Assistant
Bloomington, IN · Part-time
Sponsorship not specifiedDetected 6 days ago
Email MarketingExcelCustomer SupportCommunicationOrganizational SkillsMicrosoft Office
About the role
- The assistant plays a key role in delivering a positive student experience while ensuring compliance with institutional, state, and federal regulations regarding student financial aid and confidentiality.
- Respond to inquiries from students, parents, faculty, staff, and the public via phone, email, and in person; provide accurate information or refer individuals to the appropriate staff member as needed.
- Schedule appointments for Financial Aid staff and assist with front-office operations.
Responsibilities
- In this role, you will provide administrative and customer service support to the Financial Aid Office by assisting students throughout the financial aid process, responding to inquiries, processing documentation, and maintaining accurate records.
- The Part-Time Financial Aid Assistant provides essential administrative and customer service support to the Financial Aid Office.
- Support Federal Work-Study eligibility and enrollment verification processes.
- Maintain confidentiality of student records in accordance with FERPA and institutional policies.
- Assist with general office operations, including filing, data entry, and other administrative support.
Requirements
- High school diploma or GED equivalent required.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn student information and document imaging systems.
- Assist students in submitting and tracking required documentation needed to complete their financial aid files, including FASFA.
- Exceptional customer service skills with the ability to interact professionally with students, families, faculty, staff, and community members.
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
- Ability to work independently while contributing positively to a collaborative team.
- The ideal candidate is organized, detail-oriented, and committed to delivering excellent customer service while helping students navigate financial aid resources in a fast-paced, student-focused environment.
Nice to have
- Experience with student information systems (e.g., Banner, Colleague, PeopleSoft, or similar).
- Experience with electronic document management or imaging systems.
- Bilingual or multilingual communication skills are a plus.
- Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees.
- Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
- Fee remission for employees, spouses, and legal dependents.
- Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer.
- Associate degree preferred.
Skills
- Knowledge, Skills, and Abilities
- Excellent organizational skills with strong attention to detail and accuracy.
- Strong written and verbal communication skills.
Company info
- Ivy Tech Community College is looking for an individual to join their team as a Part-Time Financial Aid Assistant.
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This listing is sourced directly from Ivy Tech Community College's careers page and normalized into a canonical job model.