Incora
Customer Program Specialist
Austin, Samsung, USA · Mid
Sponsorship not specifiedDetected 31 days ago
SalesAccountingExcelSupply ChainProcurementContract ManagementCustomer SupportCollaborationMicrosoft Office
About the role
- This role requires an advanced understanding of customer operations, contract administration, and internal processes, while serving as a key liaison between customers and internal teams.
Responsibilities
- Maintain advanced knowledge of Incora customer requirements, distribution methods, and contract terms
- Manage bin maintenance, backorders, and contract changes accurately and timely
- Resolve backorders and support root cause initiatives with a target of zero backorders
- Provide LTA (Long‑Term Agreement) contract administration support
- Demonstrated ability to manage intermediate to complex customer accounts
- Ability to manage multiple priorities in a fast‑paced environment
- Ability to collaborate effectively across departments to drive results
Requirements
- High School Diploma or GED required
- Intermediate to advanced proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel)
Nice to have
- Bachelor's degree in Business, Accounting/Finance, Marketing, or Supply Chain preferred (or equivalent experience)
- 3-5 years of combined Sales and Customer Service experience (aerospace industry preferred)
- 8 paid holidays plus 2 floating holidays
Skills
- Excellent organizational, time‑management, and follow‑through skills
- Strong verbal, written, and presentation skills with a focus on quality and service
Compensation
- Competitive compensation and comprehensive benefits
Benefits
- Competitive compensation and comprehensive benefits
- 2 weeks paid parental leave
- Multiple health plan options with competitive premiums
- Employer‑paid life insurance (1× salary), STD, and LTD
Company info
- Courage - Take ownership of issues and challenges
- Collaboration - Share knowledge and support one another
- Commitment - Deliver on internal and external customer expectations
- Community - Value people and the world we share
- Eligibility for company incentive programs
- Build and maintain strong working relationships with external customers and internal partners
- Clear opportunities for career growth as part of the Incora Story
Equal opportunity
- Incora is an Equal Employment Opportunity (EEO) employer.
- We value diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
This listing is sourced directly from Incora's careers page and normalized into a canonical job model.