Resolve AI
AI Engagement Manager
San Francisco · Mid
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About the role
- ABOUT RESOLVE AI - Software maintenance and production troubleshooting have become a massive tax of engineering velocity.
- You'll run point on execution, from daily project scrums to technical onboarding, testing, rollout, and ongoing adoption.
- This role is high velocity, high visibility and high impact.
Responsibilities
- Oversee the successful execution of a portfolio of enterprise-scale projects, ensuring they meet business objectives and drive measurable impact.
- Run daily project scrums, engage in planning, requirements gathering/refinement, product management, testing, evals, deployment, etc, whatever is needed to drive execution forward.
- Build relationships with engineers, product users, and executive stakeholders - align success metrics across levels.
- Lead technical onboarding, training, support, rollout, and expansion for new customer environments and teams.
- Drive adoption through data-driven interventions: monitor usage, sentiment, and feedback signals.
- Deliver Business Value Assessments (BVAs) and Quarterly Business Reviews (QBRs) that quantify ROI (e.g. MTTI reduction, time saved).
- Resolve AI is solving this by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end.
- Experience building trust and working cross-functionally with product, sales, and engineering teams.
- Visa Sponsorship & Immigration Support
Requirements
- 4+ years in Customer Success, Solutions Engineering, Technical Account Management or a related role in a SaaS environment.
- Proven track record of driving adoption, turning around at-risk accounts, or leading expansion.
Benefits
- Comprehensive Medical, Dental, and Vision Insurance
- Monthly Housing Stipend
- Flexible (Unlimited) Paid Time Off
- Parental Leave
- Discretionary Tech Benefit Stipend
- Competitive Pay Packages with full benefits including:
- Track and own customer health across key dimensions: executive sentiment, user sentiment, adoption metrics, investigation quality.
Equal opportunity
- We are an equal opportunity employer.
Visa & Work Authorization
- Visa Sponsorship & Immigration Support
This listing is sourced directly from Resolve AI's careers page and normalized into a canonical job model.