Northstrat

Tier 2 Support Engineer

Crystal City, Virginia, United States · Full-time

No sponsorshipDetected 1 day ago

AWSCustomer SupportTCP/IPDNSSD-WANCommunication

About the role

Throughout your shift, you'll monitor real-time performance dashboards and contribute to the resolution of open issues.
Flex Time Northstrat does not mandate specific working hours.
For example: John worked 12 hours on June 1st to meet a project deadline.

We hire and scale rapidly to meet the needs of our partner customers.
Northstrat is seeking a Tier 2 support engineer to assist customers using space-based broadband communication systems.
As a Tier 2 support engineer, you will directly interface with government customers to resolve complex satellite network issues through methodical problem analysis and technical resolution.
You'll handle escalated customer support cases involving service degradation, analyzing network performance data (latency, packet loss), and system configurations to restore optimal service levels.
You will also work with cross-functional engineering and business support teams while leveraging enterprise ticketing systems and technical troubleshooting tools.
shift reviewing support ticket queues and current service alerts, then interface with users.
You'll interact with customers and own the resolution of the most complex networking cases that require deep subject matter expertise.
You'll conduct follow-ups with customers to resolve complex open support cases and document activity for coordination with various development and engineering teams.

Although project requirements may dictate schedules, a Northstrat employee is only required to work an average of 8 hours per weekday over the course of a month.

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
We also offer competitive compensation, benefits, and professional development opportunities.
The IBA can be used for such things as: IBA Benefits accrue each month in the amount equivalent to 50% of the employee's monthly compensation rate.
That is, the effective dollar amount of this accrual is in addition to an employee's salary.
Profit Sharing Plan (PSP) The PSP is a qualified retirement plan that Northstrat funds quarterly on the employee's behalf through the IBA in the amount equivalent to 25% (up to the IRS contribution limit) of the employee's compensation.

Northstrat is an Equal Opportunity Employer We are committed to fostering an inclusive, diverse workplace.

Must be a US citizen with an active or current Secret clearance Must have at least 5+ years of experience in network and operating system technical support Hands on experience in network design, proto

This listing is sourced directly from Northstrat's careers page and normalized into a canonical job model.