MicroStrategy
Customer Success Manager
Charlotte, NC, United States
Sponsorship not specifiedDetected 6 days ago
AWSGCPAzureDockerKubernetesDevOpsMachine LearningData EngineeringData ScienceAgentic AIMLOpsProduct ManagementProduct StrategyProject ManagementSalesforceCRMSalesAccount ManagementCustomer SuccessLeadershipCollaboration
About the role
- As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams.
Responsibilities
- Deep-diving into client workflows to uncover and implement high-value use cases.
- Develop and execute customer roadmaps that align with enterprise architecture, security requirements, and strategic business objectives - defining measurable KPIs and adoption milestones.
- Lead Quarterly Business Reviews (QBRs) with both business and technical stakeholders, demonstrating ROI, reviewing progress against success metrics, and aligning on future priorities.
- Lead the technical configuration and integration phase to accelerate time-to-value, partnering with implementation teams to ensure a smooth transition from deployment to operational use.
- Act as the lead technical advisor for your accounts, guiding customers through complex cloud-native architectures, Semantic Layer (Mosaic) implementations, and AI-driven analytics workflows.
- Partner with Engineering to lead strategic customers through Alpha/Beta programs for new AI, Mosaic, and platform features.
- Serve as a high-level technical point of contact for complex support escalations, coordinating between the customer's engineering team and Strategy's internal developers to drive timely resolution.
- Support the successful renewal and expansion of customer accounts by ensuring continuous technical and business value realization from the Strategy platform.
Requirements
- Bachelor's degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience) required.
- Candidates must be based in or near Charlotte and available to travel to client sites as required.
Nice to have
- Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP).
- A professional cloud certification is strongly preferred.
Skills
- Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation.
- But that's not all.
- Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020.
- Our people are the core of our success.
Benefits
- Proactively monitor account health using technical telemetry - identifying and resolving performance bottlenecks, integration inefficiencies, and adoption gaps before they impact customer satisfaction.
- Monitor customer health, engagement trends, and platform adoption data to proactively identify risks and opportunities for value expansion across the account.
- Partner with Sales and Account Management to identify upsell and cross-sell opportunities, providing account health insights and adoption data that inform commercial strategy.
Company info
- Advise customers on platform enhancements, integrations, and upgrades - ensuring alignment with the Strategy product roadmap and the customer's long-term data strategy.
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