One80 Intermediaries

Customer Care Representative - Personal Insurance

Remote - New York

Sponsorship not specifiedDetected 13 days ago

Customer SupportResearchMicrosoft OfficeProperty & Casualty

About the role

The Customer Care Representative answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail.
Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve.
Significantly contributes to business retention efforts.

Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols.

Demonstrated proficiency with computers including MS Outlook, Word, Excel.
NYS Property & Casualty or Personal Lines license or the ability to become licensed within 90 days of hire.
Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role.

$23.00 - $24.00 Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.)
High school diploma or general education degree (GED).
2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance.
With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks.

This listing is sourced directly from One80 Intermediaries's careers page and normalized into a canonical job model.