Gongio
IX Mid Market & Commercial Revenue Architect Manager
Austin | Chicago | New York City | Salt Lake City | San Francisco · Mid
Sponsorship not specified$97k-$140kDetected 7 days ago
Account ManagementNegotiationExcelCustomer SuccessLeadershipCommunicationCollaborationMentoring
About the role
- Gong harnesses the power of AI to transform how revenue teams win.
- The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams.
- For more information, visit www.gong.io.
Responsibilities
- Team Leadership & Coaching: Recruit, develop, and lead a high-performing team of Revenue Architects. Provide consistent coaching on account strategy, executive presence, and value realization.
- Adoption and Change Management: Drive adoption initiatives that foster behavior change and embed Gong into daily team rhythms across the IX customer segment.
- Renewal and Expansion Management: Own the aggregate renewal strategy and execution for the team, partnering with cross-functional leaders on growth and NDR.
- Cross-Functional Collaboration: Partner with internal leadership teams (Product, Sales, Marketing) to ensure an exceptional and seamless customer experience throughout the entire journey.
- Team Leadership & Coaching: Recruit, develop, and lead a high-performing team of Revenue Architects.
- Recruit, develop, and lead a high-performing team of Revenue Architects.
- Partner with senior GTM leaders to design and oversee the execution of strategies that modernize their revenue operations through Gong's AIOS.
- Drive adoption initiatives that foster behavior change and embed Gong into daily team rhythms across the IX customer segment.
- Own the aggregate renewal strategy and execution for the team, partnering with cross-functional leaders on growth and NDR.
- Partner with internal leadership teams (Product, Sales, Marketing) to ensure an exceptional and seamless customer experience throughout the entire journey.
Requirements
- 2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company.
- 6-10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar).
- Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership level.
- Experience working with Financial Services or Healthcare customers, or professional work experience in those industries.
- Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations.
- Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.
- Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs.
- Passion for driving customer outcomes and contributing to a high-performing and accountable work culture.
- Our Managers are self-starters who excel in high-paced environments and thrive in change and ambiguity. Our top leaders have a growth mindset, pride themselves in being coachable, and are dedicated to winning together, enjoying the ride, and challenging conventional wisdom. If that's you too, we want to hear from you!
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
Compensation
- At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations.
- The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits.
- Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
- So if this sounds like something that interests you regardless of compensation, please reach out.
- The annual salary hiring range for this position is $97,300- $140,000 USD.
Benefits
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Work from home stipend to help you succeed in a remote environment.
- Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location.
Company info
- At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations.
This listing is sourced directly from Gongio's careers page and normalized into a canonical job model.