Cox
Client Solutions Retention Representative (Cox Business)
Phoenix AZ
Sponsorship not specified$17k-$26kDetected 2 days ago
SparkSalesOutbound SalesCommunicationCollaboration
About the role
- The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.
- In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of.
- Job Description Client Solutions Retention Representative (Cox Business) Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity.
Responsibilities
- Working with sales support to find the best solutions and resolve installation or service challenges.
- Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.
Requirements
- 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field.
- Proficiency with computers and common business software.
Nice to have
- An associate degree or technical certification in a related discipline.
- B2B sales experience with a proven track record of meeting quotas.
- Background in revenue generation or customer retention roles.
- Experience in the communications industry or with a major communications equipment vendor.
Skills
- Client Solutions Retention Representative (Cox Business)
- Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity.
- Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.
Compensation
- Hourly pay rate is $17.40 - $26.06/hour.
- The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.
- In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- A competitive salary and top-notch bonus/incentive plans.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare benefits, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Professional development and continuing education opportunities.
- Access to financial wellness/planning resources.
- of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
- For more details on what benefits you may be offered, visit our benefits page.
- Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Company info
- Cox Communications is all about creating moments of real human connection
- and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
- EOE, including disability/vets
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
- Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers.
- From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
- Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
- No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
- You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving.
- Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs while also assisting with billing related inquiries Here's a look at what you'll be doing:
Visa & Work Authorization
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
This listing is sourced directly from Cox's careers page and normalized into a canonical job model.