Luxury Presence

Client Support Manager

Scottsdale, AZ · Exec

Sponsorship not specified$75k-$90kDetected 40 days ago

SEOSalesforceCadenceCommunicationMentoringOrganizational Skills

About the role

More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.
Every interaction is a chance to turn a question into confidence and a problem into loyalty.
This is a builder's role for someone who wants real ownership of a team's outcomes and the systems behind them, not a seat on the sidelines.

Our Client Support team is the front line of the Luxury Presence experience.
You will run the coaching cadence, drive the metrics, own escalations, and shape how the team operates as it grows.
You believe clarity is kindness, you develop the people around you, and you hold a high bar without losing your sense of humor.
Lead and develop a high-performing team

A proven people developer who genuinely enjoys growing and upskilling the people around you.
An analytical and methodical problem solver with strong organizational skills and the ability to turn data into action.

Run consistent QA case reviews and coach to performance candidly.
Coach reps on spotting and positioning the right opportunities, grow that skill through hands-on practice, and keep each person accountable to their handoffs and revenue contribution with weekly check-ins.
Use Salesforce and reporting tools to audit performance, surface trends, and make decisions from data rather than anecdote.
Set the standard for client experience
Define and model what "excellence" looks like across chat, voice, and email interactions.
Treat client impact as the north star.
Go beyond closing the ticket and look for the moment that earns a client's loyalty.
Step in before it escalates

Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue.

Luxury Presence is building the AI growth platform for real estate.
We are looking for a Client Support Manager to lead a team of Client Support Representatives and own the quality of that experience end-to-end.

This listing is sourced directly from Luxury Presence's careers page and normalized into a canonical job model.