Alayacare

Manager, Software Development - EVV & Escalation Engineering

Montréal, Quebec, Canada

Sponsorship not specifiedDetected 5 days ago

PythonSQLAWSKubernetesCI/CDRESTA/B TestingIncident ResponseProject ManagementCustomer SuccessCommunicationCollaborationMentoring

About the role

We are seeking a Manager, Software Development to join our EVV (Electronic Visit Verification), VV (Visit Verification) as well as IVR (Telephony) team
he group ensures we can reliably prove care was delivered, enabling our customers to receive payment.
how visits are captured and verified (mobile, web, IVR), how verified visits are transformed into compliant EVV data for states and payers and the reliability and performance of these flows at scale.

Coach, and develop a team of backend and full‑stack engineers working on EVV, Visit Verification, and IVR.
Drive planning, execution, and risk management for multiple workstreams in parallel (e.g., state integrations, EVV platform improvements, performance work).
Maintain a single, coherent view of priorities, scope, and timelines, and keep stakeholders informed.
Partner with our reliability and customer teams to triage, resolve, and prevent incidents.
Encourage thoughtful experimentation that supports the team's effectiveness, articulates domain challenges with clarity and precision, and invests in innovation deliberately, balancing opportunity with operational discipline.
Ensure root‑cause analyses are completed and lead to real follow‑ups in code, configuration, or process.
Partner closely with Product, Customer Success, Managed Services, and other engineering teams (e.g., Revenue Cycle Management teams, Platform, Data).
Review key designs and pull requests (without being the primary coder) to highlight risks and align work with longer‑term goals.
Familiarity with event‑driven architectures, background job systems, and file‑based or API‑based integrations with external partners is an asset.

Bachelor's or advanced degree in computer science, mathematics, or related fields.
5+ years of hands-on experience in a SaaS environment, leading backend or full‑stack teams.
Proven track record delivering complex projects with multiple stakeholders and dependencies.

Excellent communication skills - able to explain technical and domain concepts to both engineers and non‑technical stakeholders.
Experience in healthcare, payments, or other regulated domains where correctness and auditability matter is an asset.
Experience with feature flagging, modern observability tools, and CI/CD practices is an asset.
Exposure to EVV, Medicaid, or Revenue Cycle Management concepts is an asset.
Bilingual in French and English is an asset
Why Join AlayaCare?
Work With Purpose
Every line of code and every customer interaction contributes to making care more connected, accessible, and human.
Grow in a High-Trust Culture
Balance That Works for You
Benefits That Matter
Equity in a well-funded, scaling company.

Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
Parental leave top-up and family support programs.
You'll be accountable for team health, technical direction, and delivery: keeping critical customer workflows stable while evolving the architecture toward more scalable, event‑driven systems.

he group ensures we can reliably prove care was delivered, enabling our customers to receive payment. Reporting to the Director of Engineering, you will lead a cross‑functional team of engineers

This listing is sourced directly from Alayacare's careers page and normalized into a canonical job model.