Museumoficecream

Director of Operations

Miami, Florida, United States · Director

Sponsorship not specified$130k-$160kDetected 13 days ago

RecruitingCustomer SupportCommunicationMentoring

About the role

In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us.
Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.
The Flavor Profile: Museum of Ice Cream is looking for our next Director of Operations to join our fun-filled team.

As Director of Operations, you will have a strong operational background (preferably with understanding of F&B or willingness to learn) and be an inspiring leader who understands that training and developing your team is critical to the operation.
Maintain operational best practices, creating and partnering with People team and HQ OPS team on creation of guidebooks and handbooks for existing and all new cities.
Implements policies and procedures that will improve day-to-day operations.
Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
Leads coordination and integration of efforts among operations and cross-functional divisions to produce smoother workflow and more cost-effective business processes.
Ensuring peak holidays, weekends and peak seasons are optimized for staffing and hours to ensure revenue targets are met Developing execution of SOPS and solutions for Increasing off season low peak revenues Manage expenses and P&L of units Unit and portfolio P&L Particular attention to off season and low peak days and improving cost structure

You are thoughtful and ambitious, confident in leading a team full of GMs, AGMs, and the remaining site management team.
You are a hospitality and experience lover that lives for connection, next level engagement, magic moments and truly understands the power of imagination and connection!
You have a strong background in strategy and execution, operations, finance, F&B and HR.
You must have led a multi unit operation portfolio (3-5 years minimum of minimum 5 sites+) and have been a GM or local director of operations for a 50+ person $7M + revenue box.
You must be passionate about systems, processes and training.
You love eating ice cream for breakfast, lunch and dinner and have experience with Slack, Google Suite, and ADP Time and Attendance

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL.
At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring.
To be considered for this role, you are a through and through operator, who understands how to bring strategy to Site level and unlock operational excellence by coaching and developing talent, creating action plans and creating culture of performance and accountability.
You take great pride in delivering a memorable guest experience and maintaining a seamless operation.
You are an effective coach and leader on the ground and can effectively manage complexities of operations in a moment from floor management to guest experience and complaint resolution.
You must be able to work collaboratively across multiple stakeholders within organization and bring your experience and discipline to setting up new operational systems at the highest level of execution, communications, organization design and hospitality excellence.

This listing is sourced directly from Museumoficecream's careers page and normalized into a canonical job model.