Unisys
Tech Service Desk
Remote, PA, United States of America · Junior
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About the role
- We're committed to supporting work-life balance and investing in your future success.
- This allows us to get to know you better and provide a more engaging and convenient interview experience.
- We appreciate your understanding and look forward to connecting with you virtually! #LI-JV1 This role may require access to export-controlled commodities and technology.
Responsibilities
- 1st Level telephone and other media contact support.
- Accurately document calls and incidents.
- Manage time and workload to meet predetermined service levels.
- Maintain data accuracy in our contact management system.
- Assign incidents and requests to the correct support group.
- Perform appropriate diagnostics to initiate problem management workflow process.
- Support multiple clients through customer service professionalism and insight.
- Champion, implement or support change.
- Identify process efficiencies within the Service Centre and to take corrective action to implement change.
- Discover and document process and procedures which need to be published to the team or on the Knowledgebase.
Company info
- Video Interview Notice: At Unisys, we incorporate video interviews as a key part of our hiring process.
Visa & Work Authorization
- export control regulations, applicant should be eligible for any required authorizations from the U
This listing is sourced directly from Unisys's careers page and normalized into a canonical job model.