AGI

Office Agent Position

Jamaica, NY · Part-time

No sponsorship$40k-$50kDetected 7 days ago

CommunicationProblem SolvingTime ManagementMicrosoft Office

About the role

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada.
Our Ground division has a strong reputation in aviation ground services.
Be willing to work flexible hours, including nights, weekends, and holidays.

Retrieve import documents and deliver export documents to and from aircraft.
Report all documentation discrepancies to Office Lead and assist with resolving issues as directed.
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.

Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
Must be able to work around jet and machinery noises in a warehouse environment.
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.
Complete all training when required by company, airport governing authority, or customer when required.
Attend training courses as may be required by AGI.
Possess a valid driver's license with a clean driving record.
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Must complete ramp and SIDA training to obtain airport authority identification security.
Preferred Qualifications - One+ year of Cargo Agent experience.
Schedule of Hours
As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, ad hocs, etc. Strict adherence to company attendance policies is expected and enforced.

Office Agents require intermediate computer skills with working knowledge of Microsoft Office programs.
Office Agents must be able to calculate payment transactions.
Computer
Basic math
Problem-solving
Time management
Knowledge, Skills & Abilities

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees.
Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
Fully understand AGI Health & Safety and Security policies.

Office Agents are responsible for helping customers during the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service.
We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures.
We are committed to providing the highest quality service and continuing our outstanding safety track record.
As we continue to grow, we only look for the best in the industry.
Handle phone calls from customers in a professional and courteous manner.
Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.

equal opportunity employer.
equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

l opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status

This listing is sourced directly from AGI's careers page and normalized into a canonical job model.