mna
Hospitality Supervisor
Smoky Lake, Alberta · Full-time
Sponsorship not specifiedDetected 10 hours ago
Project ManagementBudgetingLogisticsProcurementHRLeadershipCommunicationCritical ThinkingTime ManagementMentoringAdaptabilityMicrosoft Office
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Reporting to the Hospitality Manager, the successful candidate will be responsible for providing exceptional guest service and ensuring day to day property operations.
- This includes overseeing guest relations, managing bookings, coordinating events, and supervising a team of employees and contractors, all while ensuring a welcoming atmosphere and a memorable guest experience.
- This role will also require working on-call duties such as handling guest inquires, emergencies, and after-hour complaints.
Responsibilities
- Collaborate with management and clients to plan and execute events that align with Nekinan' s hospitality standards.
- Supervise and support kitchen hostesses/cooks, ensuring high-quality, home-cooked meals are prepared on schedule.
- Coordinate and oversee the work of custodial and janitorial staff to maintain cleanliness and hygiene standards.
- Ensure contractors adhere to the Otipemisiwak Métis Government's policies and procedures, manage their schedules, oversee the quality of work, and minimize disruptions to operations.
- Maintain records of work performed, including schedules, maintenance logs, asset lists, etc.
- Work with the Hospitality Manager to maintain and update policies and procedures and identify and implement process improvements to enhance efficiency and service quality.
- Manage staffing responsibilities and perform supervisory duties including hiring and training staff, assigning job duties, and developing and overseeing staff work plans.
- Excellent analytical and critical thinking skills with the ability to identify issues and implement creative and strategic solutions to overcome problems.
- Strong organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously
- Exceptional verbal, written, and interpersonal communication skills, with an ability to produce professional documents, reports, and presentations.
Requirements
- Proven experience in hospitality management or a similar supervisory role.
- Minimum two years' experience in a leadership role, leading a team of direct reports.
- Experience working in an Indigenous and/or non-profit setting is an asset.
- Ability to travel throughout Alberta is a requirement.
- Acceptable attainment of a Police Information Check is required.
- Other duties as required or assigned.
- The Hospitality Supervisor must be passionate about people, and possess exceptional organizational and communication skills, with demonstrated experience leading a diverse team.
- Other Requirements
- Ability to work a flexible schedule of days, evenings, weekends, overnight stays, and holidays, as required. Ability and willingness to work on call to meet facility and service needs.
- Reliable transportation and a valid Class 5 Driver's License.
Benefits
- Meaningful work in a fun and supportive work environment.
- A comprehensive benefit package and employer contributions to Pension Plan.
- Generous time off policies.
This listing is sourced directly from mna's careers page and normalized into a canonical job model.