Renewal by Andersen

Project Concierge

Hayward, CA

Sponsorship not specifiedDetected 43 days ago

CRMLogisticsCustomer SupportCommunicationMentoringOrganizational SkillsMicrosoft OfficeAccounts Payable

About the role

Project Concierge Renewal by Andersen - San Francisco Renewal by Andersen is the custom division of Andersen windows.
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Own the daily operational closeout logs, accurately capturing project completion status, material tracking, and customer sentiment for cross-functional visibility.
Manage project timelines that extend beyond a single day, coordinating completion schedules and providing clear updates to homeowners awaiting custom backordered materials.
Maintain an elite standard of customer satisfaction as measured by post-project surveys, and participate in monthly team development and coaching loops.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

3-5 years of experience in high-volume customer service, client relations, or project coordination
Exceptional verbal and written communication skills with the demonstrated ability to de-escalate complex residential customer situations
proficiency in Microsoft Office and Windows required
Ability to work independently, respect operational timelines, and meet time-sensitive commitments in a fast-paced environment
It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
Strong organizational skills and the capacity to manage a large book of active business with absolute precision
Comfortable navigating multiple database software platforms simultaneously
Compensation and Benefits package:
$26.00-$28.00 per hour, plus ample bonus structure
Comprehensive medical, dental, vision, and life insurance packages.
Corporate 401(k) retirement plan.
Paid vacation, sick leave, and corporate holidays.
Student Loan Reimbursement Program

Experience in payment processing, collections, or accounts receivable in a customer-facing role is a plus
Background in home improvement, construction, or residential field services is a plus

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This listing is sourced directly from Renewal by Andersen's careers page and normalized into a canonical job model.