Findhelp

Senior Customer Success Manager, Nashville

Nashville, TN · Senior

Sponsorship not specifiedDetected 26 days ago

LLMsProduct ManagementProduct StrategyHubSpotCRMAccount ManagementCustomer SuccessLeadershipCollaboration

About the role

We're changing the way people connect to social care.
Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Design and deliver high-impact Quarterly Business Reviews (QBRs) that translate complex usage metrics into actionable narratives, ensuring findhelp's impact aligns with the customer's clinical and financial objectives.
Own the entire customer lifecycle, partnering with Sales and Implementation teams to translate initial discovery goals into a structured, value-driven success plan
Proactively drive usage growth by identifying new user groups, conducting staff training, and providing "best practice" blueprints to ensure deep integration of the findhelp tool suite.
Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap and navigating technical escalations to maintain project momentum and trust.
You will own the entire customer lifecycle-from seamless sales-to-service hand-offs and onboarding to delivering high-impact Quarterly Business Reviews for C-suite stakeholders.
By acting as a primary internal advocate, you will collaborate with R&D and Product Support teams to resolve technical escalations and ensure platform functionality aligns with clinical and financial goals.
We are looking for an assertive professional who thrives in fast-paced environments and has the ability to translate complex data into actionable strategies that optimize outcomes within our customer's ecosystem.

7+ years of experience in Enterprise Customer Success, Account Management, or Strategic Consulting, with a proven track record of managing a high-revenue portfolio (e.g., $2M+ ARR).
Technical Advocacy: Proven ability to navigate the bridge between business and product
This position is in 5 days in-office and candidates must be located in Nashville, TN.
Proven ability to navigate the bridge between business and product

As a Senior Customer Success Manager, you will lead the strategic health and growth of high-value customers, bridging the gap between executive strategy and tactical execution.
Utilize Vitally, HubSpot, and generative AI to monitor account health and identify risks.
Leverage familiarity with healthcare ecosystems (e.g., Availity) to optimize interoperability and streamline workflows.
Deep understanding of healthcare ecosystems, including experience working with health plans, hospital systems, or community-based organizations.

Serve as the primary point of contact for a portfolio of enterprise customers, building trust-based relationships with stakeholders from operational users to C-suite leadership to ensure measurable value, retention, and revenue growth.
At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease.

This listing is sourced directly from Findhelp's careers page and normalized into a canonical job model.