Halo Industries
IT Helpdesk Support Specialist
Santa Clara, California, United States
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($90,000) is below the Level I prevailing wage of $98,966. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Bioengineers and Biomedical Engineers (17-2031) · San Jose-Sunnyvale-Santa Clara, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- We are seeking a motivated and detail-oriented IT Helpdesk Support to join our dynamic IT team.
- This role is going to be onsite and is able to support on-call after hours.
Responsibilities
- This role is responsible for providing first-line technical support to our users, resolving IT issues, onboarding-offboarding and escalating complex problems to specialist teams in various IT disciplines.
- The Opportunity We are seeking a motivated and detail-oriented IT Helpdesk Support to join our dynamic IT team.
- The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service.
- Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
Requirements
- Associate's degree in IT, Computer Science, or related field.
- 5 years of experience in IT or a related field Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications.
- Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
- Ability to work after hours, if needed.
- Basic Qualifications Associate's degree in IT, Computer Science, or related field.
- Preferred Qualifications Bachelor's degree in IT, Computer Science, or related field.
Nice to have
- Bachelor's degree in IT, Computer Science, or related field.
- Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools.
- Knowledge of Active Directory and user account management.
- Willingness to learn and adapt to new technologies and processes Strong communication and customer service skills to assist non-technical users effectively.
- CompTIA A+, Network+, or similar certifications are a plus
- We welcome applicants from diverse backgrounds, including those from underrepresented communities in STEM.
- If you meet most of the qualifications and are excited about this opportunity, we encourage you to apply.
Compensation
- $90,000 - $115,000 Additional Information We are committed to creating an inclusive workplace where all team members feel valued and supported.
- The Company Halo Industries has invented technology to replace a decades-old semiconductor material slicing process that wastes billions of dollars annually.
Benefits
- Plan Annual Bonus Plan eligible Short Term & Long Term Disability Base Salary:
Company info
- Halo Industries is well-funded, deeply engaged with multiple strategic customers, and staged to achieve rapid operational, revenue, and valuation growth.
- $90,000 - $115,000 Additional Information We are committed to creating an inclusive workplace where all team members feel valued and supported.
This listing is sourced directly from Halo Industries's careers page and normalized into a canonical job model.