ePlus Technology

ePlus Technology

MSC Technical Account Manager (

Remote, US · Mid

Sponsorship not specifiedDetected 7 days ago
Cloud PlatformsProject ManagementAccount ManagementProcess ImprovementCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingPublic Speaking

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Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • As a Technical Account Manager, you will function as a customer advocate and trusted advisor resource for ePlus focusing on Cloud and Data Center Managed Services offerings.
  • The essential functions of this position include:

Responsibilities

  • Deliver monthly and quarterly service business reviews to align business and technical goals across multiple stakeholders.
  • Ownership of service onboarding including understanding of expected client objectives, implementation of services, and documentation of ongoing support operations.
  • Establish yourself as a trusted advisor, advocate, and subject matter expert to support ePlus Managed Services offerings.
  • Develop a deep understanding of ePlus Managed Services offerings.
  • You will be a key contributor in the onboarding, support services, adoption, training, and executive customer service briefing reviews.
  • Own the overall post-sales service delivery relationship with key customers with complete responsibility for total customer experience within your accounts.
  • Ability to manage multiple projects and tasks, determining project urgency and execute detailed action plans in collaboration with customers and stakeholders.

Requirements

  • 3+ years' experience in customer-facing, relationship management role.
  • 3+ years' experience in enterprise data center and/or cloud environments with a strong understanding of technical account management and business critical application support
  • Bachelor's Degree in Computer Science, Engineering or related field, or equivalent technical experience is required
  • Excellent communication, project management, presentation, and problem-solving skills required with the ability to build trusted partner relationships.
  • Ability to scale from technical engagements and guidance to mid-level IT management interaction.
  • You will be required to own and drive service value delivery, issues management, escalations, and resolution.
  • 3+ years' experience in customer-facing, relationship management role. Prior experience in TAM, CSM, Professional Services, or Sales Engineering roles preferred.
  • Ability to manage multiple projects and tasks, determining project urgency and execute detailed action plans in collaboration with customers and stakeholders. ITIL, PMP, PMI, Six Sigma certifications would be a bonus!
  • Written and verbal communication skills
  • including the ability to clearly articulate technical issues to both technical and non-technical audiences, and also explain the impact in business terms, reports and presentations to executives within Partner and Customer Organizations
  • Demonstrated ability to handle critical issues, drive discussion and present internal and customer issues at the executive level
  • Excellent oral, written, and presentation skills
  • Strong attention to detail
  • Must be located in US to support periodic on-site customer visits as needed
  • Position Specific
  • The base salary range for this position at commencement of employment is expected to be between $130,000 and $160,000 annually

Nice to have

  • Prior experience in TAM, CSM, Professional Services, or Sales Engineering roles preferred.

Compensation

  • The base salary range for this position at commencement of employment is expected to be between $130,000 and $160,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-

Benefits

  • ITIL, PMP, PMI, Six Sigma certifications would be a bonus!

Company info

  • At ePlus, we believe technology is a people business.
  • Our team is passionate, skilled, and driven to deliver solutions that make a real difference.
  • Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
  • Corporate Values
  • Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
  • Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
  • Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
  • Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
  • Commitment to Diversity, Inclusion and Belonging
  • We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
  • ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
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  • Up to 25% travel to visit customers for Executive briefings as needed.

Visa & Work Authorization

  • or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or
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This listing is sourced directly from ePlus Technology's careers page and normalized into a canonical job model.