Ooma
Customer Support Representative
Boca Raton, Florida
Sponsorship not specifiedDetected 13 days ago
CRMCustomer SupportVoIPCommunicationOrganizational Skills
About the role
- In this role, you will handle customer cases involving advanced and complex hardware and software issues while delivering a best-in-class customer experience.
- Customer interactions occur via phone, email, and chat.
- Go the extra mile to follow up with customers, ensuring timely issue resolution and customer satisfaction
Responsibilities
- Deliver a best-in-class customer experience while effectively addressing customer needs
- Provide front-line technical support within Ooma's tiered support model
- Perform root cause analysis on new issues and provide detailed findings to engineering teams
Requirements
- Apply expert knowledge of Ooma's services, VoIP technology, and networking hardware/software
Nice to have
- Strong customer-focused mindset
- Ability to thrive in a demanding, fast-paced, team-oriented environment
- Experience supporting complex products for a customer-centric organization
- VoIP technology experience preferred but not required
- Telecommunications and/or networking experience preferred but not required
- Networking, IT, or telecommunications certifications are a plus
- Highly organized and results-oriented
- Excellent punctuality and attendance are required
Skills
- Troubleshoot VoIP issues using CRM tools and log analysis
Compensation
- Compensation for this role is $22/hr
Company info
- Keep customers informed with regular updates on open issues and resolution confirmations
- Experience We're Looking For:
This listing is sourced directly from Ooma's careers page and normalized into a canonical job model.