Western Alliance Bank
Client Implementation Advisor, Association Banking
Chandler, AZ · Mid
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About the role
- Identify opportunities to improve the client experience, reduce implementation friction, and enhance consistency across onboarding and transition engagements.
- About the company: Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation.
Responsibilities
- Manage multiple client onboarding and transition engagements concurrently, coordinating activities across clients, bankers, sales representatives, and internal support teams.
- Develop and maintain implementation plans, milestones, timelines, dependencies, and action items to ensure onboarding and transition engagements remain on track and aligned with client expectations.
- Manage communication and coordination across clients, bankers, sales representatives, vendors, and internal partners to ensure stakeholder alignment, timely decision-making, and successful implementation outcomes.
- Coordinate the successful implementation of banking products, services, integrations, and operational changes in support of client objectives.
- Schedule, facilitate, and lead client meetings, implementation calls, training sessions, and go-live activities while ensuring deliverables are completed accurately and within established timelines.
- Support continuous improvement of implementation processes, client communications, training materials, and operational procedures.
- Working directly with clients, bankers, and internal partners, you will manage multiple concurrent onboarding and transition projects, facilitate client readiness, coordinate implementation activities, deliver training, and help ensure successful adoption of new services.
Requirements
- 2+ years of experience in client onboarding, implementation, professional services, project management, treasury management services, financial services, or a related client-facing field.
- The ideal candidate combines strong client relationship management, project coordination, communication, and problem-solving skills.
Nice to have
- High school diploma required
- Bachelor's degree in related field preferred.
- Experience managing multiple concurrent client engagements, implementations, onboarding projects, or customer-facing workstreams in a Business-to-Business (B2B) environment highly preferred.
- Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services preferred.
- Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices preferred.
Company info
- Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation.
- Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities.
- If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.
- When contacting us, please provide your contact information and state the nature of your accessibility issue.
- We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
- Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
- Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.
- © Western Alliance Bancorporation
This listing is sourced directly from Western Alliance Bank's careers page and normalized into a canonical job model.