Stjosephcenter
Program Manager
Los Angeles, CA, United States
Sponsorship not specified$18k-$30kDetected 60 days ago
ExcelProcurementPerformance ManagementEHR/EMRLeadershipCommunicationCollaborationProblem SolvingMentoringPublic SpeakingMicrosoft Office
About the role
- Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities.
- Joseph Center serves approximately 6,000 individuals annually.
- Brief Description of Principal Activities Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles.
Responsibilities
- Develop and maintain cohort-specific intake, orientation, and support protocols that reflect the distinct needs, barriers, and strengths of each population served.
- Maintain MOUs, referral agreements, and service coordination protocols with community-based re-entry organizations, domestic violence service providers, youth-serving agencies, and other partner organizations.
- Liaise with external agencies, probation departments, courts, and system partners to support participant engagement and address systemic barriers to program access.
- Manage formal employer partnership agreements including customized training pipelines, on-the-job training programs, and sector-based hiring partnerships.
- Help develop population-specific program marketing materials, outreach presentations, and digital assets for each cohort track.
- Conduct community presentations, partner meetings, and outreach events to generate qualified referrals and maintain program enrollment across all three cohort cycles.
- Coordinate and lead participant interviews and selection processes, applying cohort-specific eligibility criteria and ensuring equitable access.
- Directly supervise and provide regular one-on-one coaching and performance management for the Lead Technology Instructor, Technology Instructor, Workforce Development Case Manager, and Career Coach.
- Manage staff recruitment, onboarding, professional development planning, and performance evaluations.
- Manage and track team performance goals and individual development plans aligned with program outcomes.
Requirements
- Bachelor's degree or higher from an accredited college or university in Social Work, Human Services, or a related field.
Nice to have
- 3-5 years of program management experience in workforce development, technology training, or a closely related field.
- Demonstrated experience managing employer partnerships, apprenticeship programs, or sector-based workforce initiatives.
- Experience managing programs or services for at least two of the following populations: justice-involved individuals, women experiencing homelessness or DV, transitional age youth (18-30).
- Experience managing multi-funder grants and producing professional funder reports.
- Private sector experience is a plus.
- Experience with apprenticeship programs and registration (DOL Registered Apprenticeship or California-based programs) preferred.
- Bilingual English/Spanish.
Skills
- High level proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Mac OS and Windows proficiency
- Ability to use electronic health records, databases, data management and program management software
- Ability to adapt to technological advancements and fully understand and respond to emerging trends.
- Deep commitment to economic mobility, racial equity, and the belief that access to technology careers can fundamentally transform lives.
- Exceptional written and verbal communication; documentation, reporting, and presentations must meet a high professional standard.
Compensation
- Joseph Center serves approximately 6,000 individuals annually.
Benefits
- Facilitate regular cross-track integration meetings with the full program team to coordinate services, share learning, and identify systemic barriers.
- Convene and facilitate regular multi-disciplinary case conferences involving program staff, the Workforce Development Case Manager, the Career Coach, mental health and counseling staff, and relevant external specialists.
- Coordinate with SJC's TAY (Transitional Age Youth) services team, housing programs, and benefits navigators to ensure the youth cohort receives coordinated wraparound support.
- Provide instructional support and step-in coverage in the classroom when needed, supporting the Lead Instructor during class and lab time.
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