Convene

AV Technician, Live Events

New York, NY · Full-time

Sponsorship not specifiedDetected 22 hours ago

Customer SupportControlsCollaborationMicrosoft Office

About the role

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together.
We love bringing people together in person, and that passion for great experiences extends to our employees as well.
If you're interested in creating inspiring moments of connection, consider joining our team.

The person in this role also works directly with the property and event teams to deliver excellent client experiences.
Support day-to-day floor operations, including set and strike, operating in room equipment, facilitating and supporting other AV Property Functions.
Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
Maintain and uphold Convenes cultural standards
Perform other duties as requested by management.
Show initiative and drive to solve problems.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification.

Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate, other collaboration tools and equipment
Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting.
Familiarity with Crestron control systems and associated hardware
Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

High school diploma/GED required
Bachelor's Degree preferred
3+ years' experience in supporting AV and IT equipment and computer software systems.
Customer service or hospitality experience preferred.
Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
Possess a basic understanding of Crestron and other central control systems.
Basic knowledge of data networking principles, architecture, and applications.
Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, servers.

This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data.
Individual pay is based on skills, experience and other relevant factors.
Salary Min: $70,000 Salary Max: $80,000

Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits.
Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
Flexible, long, and weekend hours sometimes required.
Financial Growth: 401K with company match and support for education, courses, and certifications.

Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.
At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences.
Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day.
We want everyone here to feel welcome, supported, and free to be themselves.
If you're excited to grow, learn, and make an impact, we'd love to have you on the team.
Convene Hospitality Group is proud to be an equal opportunity employer.
We welcome applicants of all backgrounds, experiences, and perspectives.
The AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events.
The AV Operations Specialist works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience.
Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.

This listing is sourced directly from Convene's careers page and normalized into a canonical job model.