Pearl Lemon
Customer Success Associate (Part-Time)
Lehi, UT · Part-time
Sponsorship not specified$10k-$20kDetected 119 days ago
Computer VisionLLMsCRMCustomer SuccessCustomer SupportFDA RegulatoryCommunicationAdaptabilityOrganizational Skills
About the role
- About Pearl Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide.
- This role is the "front line" of Pearl, responsible for managing incoming customer outreach and ensuring every user feels supported from the moment they reach out.
- This is a queue-based role perfect for someone who thrives in a fast-paced environment and enjoys being a problem-solver.
Responsibilities
- Triage & Escalate: Assess customer needs and accurately route complex technical or account-level issues to the appropriate CSM or Technical Support specialist.
- Simple Support: Resolve "Tier 1" issues, including password resets, basic product navigation questions, and billing inquiries.
- Data Integrity: Maintain clean and accurate customer records in our CRM, logging substantive notes and updating contact information.
- Efficiency: Ability to manage a high volume of tasks and work through a pipeline of tickets quickly and accurately.
- Demonstrated AI Curiosity & Operational Leverage: A proven track record of rapidly adopting and experimenting with emerging technologies (including AI/LLMs) to eliminate manual workflows, iterate quickly, and create scalable systems.
- Builder's Mindset: You do not wait for perfect processes to be handed to you; you proactively identify bottlenecks and use data, automation, or AI tools to drive team efficiency and reduce single-point-of-failure risks.
- Assess customer needs and accurately route complex technical or account-level issues to the appropriate CSM or Technical Support specialist.
- Maintain clean and accurate customer records in our CRM, logging substantive notes and updating contact information.
- Your primary goal is to triage incoming requests via phone and email, resolve "quick-win" support issues, and escalate more complex strategic needs to the appropriate teams.
Skills
- Clear, professional, and empathetic verbal and written communication skills.
- Position Details
Compensation
- Competitive hourly compensation.
Benefits
- While not required, experience in a dental office or an interest in dental technology is a significant plus.
- Product Knowledge: Quickly become an expert in Pearl's provider-focused product offerings to help educate customers on basic features and benefits.
- Technical Aptitude: Comfortable working with browsers, spreadsheets, and learning new software quickly.
Company info
- Quickly become an expert in Pearl's provider-focused product offerings to help educate customers on basic features and benefits.
- We are seeking a customer-centric, energetic, and highly organized Customer Success Associate to join our team in a part-time capacity.
Apply directly at Pearl Lemon →Create a free account for alerts like thisView Pearl Lemon immigration profile
This listing is sourced directly from Pearl Lemon's careers page and normalized into a canonical job model.