Wynn Resorts
Assistant Manager – Call Center 6PM-3AM
Everett, MA, United States
Sponsorship not specified$61k-$66kDetected 1 day ago
Performance ManagementLeadershipCommunicationMicrosoft Office
> stay_score
odds of building a lasting career here
29Risky
Cap-exempt (no lottery)0
Sponsors this role50
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- It is the largest private single-phase development in the history of the Commonwealth.
- Salary Pay: $61,000.00 - $66,000.00 The Encore Boston Harbor Assistant Manager - Call Center will be responsible for assisting with management of Room Reservations and PBX (phone line management) at the Integrated Call Center.
- These operations include, but are not limited to: Room Reservations, Restaurant Reservations, Spa & Salon Reservations, PABX/Guest Services, Specialty Reservations, and Advanced Room and Restaurant Deposits and show bookings.
Responsibilities
- Assists in the management of day to day activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
- Assists management to ensure department delivers and maintains a maximum level of property-wide service and satisfaction.
- Assists in the hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels. Creates a motivating environment.
- Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
- Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
- Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
- Manages quality control for call center interactions; maintains all call center standards.
- Manages the daily call center operations.
- Provides support to Guest Service Attendants and Sales & Marketing Agents.
- Performs any other job-related duties as assigned.
Requirements
- To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- 21 years of age or above.
- Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
- effects changes required for improvement.
Nice to have
- High school degree or equivalent required.
- Bachelor's Degree in a related field or equivalent experience preferred.
- Minimum 3 years of call center experience, 1 year in a leadership role required.
- Requires general computer skills, basic knowledge of Microsoft Office required.
- Candidate must have experience with planning and project management.
- Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
- Knowledge of union as well as non-union working environments preferred.
- FCS, Kronos, BirchStreet, AVPM, Medallia (Guest Survey), GoConcierge, and Opera.
Skills
- Ability to respond to common inquiries from other employees or guests.
- Fluency in English.
- Ability to write detailed instructions and correspondence.
- Ability to effectively present information in one-on-one and group situations.
- Second language a plus.
- Mathematical Skills & Reasoning Ability:
- Ability to compute basic mathematical calculations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Reliable, consistent, and punctual attendance is required.
Compensation
- $61k-$66k
Benefits
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Maintains relevant knowledge of industry through continuing education and training.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
Apply directly at Wynn Resorts →Create a free account for alerts like thisView Wynn Resorts immigration profile
This listing is sourced directly from Wynn Resorts's careers page and normalized into a canonical job model.