West Monroe

Forward Deployed Product Manager, AI Labs Foundry Team

Chicago; New York; San Francisco; Seattle

Sponsorship not specifiedDetected 12 days ago

CI/CDMachine LearningUX ResearchProduct ManagementStakeholder ManagementLogisticsCadenceResearchCommunication

About the role

You will play a leading role in discovering user needs, shaping product direction, and driving adoption in client environments.
You will move from field observation to synthesis to product definition to measurable business impact, often in close partnership with users, client leaders, and an engineering counterpart.
You will operate as part of a small, high-autonomy deployment team paired with a forward deployed engineer.

Design lo-fi prototypes and workflow concepts with process owners in the field
Partner closely with your engineering counterpart to shape product direction, make tradeoffs, and identify where automation, AI, or intelligent tooling fits into a client's operational workflows
Lead pilot programs with real users, gather structured feedback, and refine products based on what drives adoption and value
Drive research-informed training and enablement that fits users' actual mental models, so new tools are understood, trusted, and used in day-to-day operations
Support successful handoff by building adoption roadmaps, documentation, and internal client capability to sustain and expand usage after deployment
Help build and refine service design playbooks, discovery methods, and adoption approaches that other team members can run independently
More opportunities to create durable capabilities, not just deliver one-off projects

5+ years of experience in product management, UX research, service design, consulting, operations transformation, or a related role with significant client-facing or field-based responsibility
the ability to turn extended field observation into structured models of how work flows, where value is lost, and what interventions will stick
Track record of driving technology adoption, behavior change, or rollout success with non-technical or frontline user populations
Ability to operate autonomously in fast-paced, ambiguous client environments with minimal supervision
Experience with pilot program design, phased rollouts, and adoption strategy

Comfort with ethnographic and contextual research methods in physical, distributed, or operationally complex environments
not just digital product research
Familiarity with AI or ML concepts and the ability to identify practical opportunities for intelligent automation in operational workflows
Experience in industries such as field services, logistics, construction, manufacturing, or utilities
Experience working in continuous delivery environments with fast feedback loops
Prior consulting, forward deployed, embedded, or client-facing product experience

Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below).

This listing is sourced directly from West Monroe's careers page and normalized into a canonical job model.