ID.me
Account Manager, Commerce & Loyalty (NoCal)
United States (U.S.) · Senior · Full-time
Sponsorship not specified$185k-$230kDetected 8 days ago
CompliancePerformance MarketingSalesAccount ManagementNegotiationVendor ManagementProcurementCustomer SuccessLeadershipProblem SolvingTime Management
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- The Account Manager (AM) is a senior-level, quota-carrying position responsible for the health, retention, and aggressive expansion of our most critical commercial and eRetailing accounts.
- You are the "CEO" of your assigned book of business within the Commerce & Loyalty segment (e.g., Military, Veterans, First Responders, Students, Teachers, Nurses, etc.).
Responsibilities
- Upsell Execution: Lead the end-to-end sales cycle for expansion opportunities, from initial discovery to contract amendment and closing.
- Lifecycle Management: Proactively manage the renewal process starting 180 days out, ensuring zero "dark" periods or budget lapses.
- Executive Alignment: Maintain and deepen relationships with key decision-makers in the procurement process, specifically targeting e-commerce, MarTech, and performance marketing personas to ensure our solution remains a top-tier budget priority.
- Executive Business Reviews (EBRs): Lead high-impact EBRs that translate technical performance data into customer acquisition ROI, conversion rate optimization, and overall business objectives.
- Own your mistakes so you can learn from them.
Requirements
- Experience & Expertise
- The Commercial Tech Veteran: 5+ years of experience in a quota-carrying account management, customer success, or "hunter" sales role.
- Quota Performance: A year-over-year track record of achieving quota, hitting retention targets, and being recognized as a top performer.
- Commercial Savvy: Ability to navigate complex retail organizations and holding companies, maintaining account stability during executive transitions.
- Consultative Problem Solving: Superb planning and time management skills with the ability to understand customer pains and provide effective solutions to meet their business objectives.
- Industry Knowledge: Deep knowledge of e-commerce, MarTech, and performance marketing personas and budgets, with a preference for experience working with customers in apparel, consumer electronics, home goods, and/or sports and outdoors segments.
- Deal Complexity: Experience managing portfolios and closing opportunities with ACVs ranging from $100k to $1m on 6 to 12 month sales cycles.
- Skills & Competencies
- Analytical Growth Mindset: Skilled at looking at a massive internet retailer and mapping out a multi-year growth plan to capture every available brand and subsidiary.
- Collaborative Leadership: Experience working closely with internal teams, including Marketing, Solutions Consulting, and Customer Success, to ensure customer satisfaction and success.
- Startup Agility: Comfortable working for a team in a startup at a growth stage
- you possess an entrepreneurial personality capable of effectively solving problems with minimal guidance.
- Key Performance Indicators (KPIs)
- Gross Retention Rate (GRR): Ensuring existing contracts renew on time.
Compensation
- Competitive compensation- 185-230K OTE
Benefits
- Churn Mitigation: Identify "at-risk" accounts early by monitoring usage health, program performance, and organizational changes (e.g., e-commerce leadership turnover or marketing budget shifts).
Company info
- At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process.
- Land & Expand Strategy: Identify "white space" within current customers to expand Community Verification products, and drive growth via UX changes.
- Your mission is twofold: ensure 100% net retention through impeccable renewal management and drive year-over-year (YoY) growth by identifying and closing expansion opportunities within existing customer portfolios.
This listing is sourced directly from ID.me's careers page and normalized into a canonical job model.